Mobile not connecting to Active Sure Signal

[kiltman25]

Hey everyone,

I have the V3 Sure Signal. Recently got BT Hub 4 installed. The site signal has the solid red light and both mobile / data lights are solid white.

I have made sure my wife's mobile and my mobile are registered on the sure signal site. I have also tried re registering the sure signal. I am sti showing "No service" on my mobile. I have reset the sure signal, reset the modem. Still can't connect.

Please can anyone help me?

[BandOfBrothers]

Hi

Can you please take a lol at this self help troubleshooting link http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

If no joy please contact customer services on 191 so they can help too.

A similar thread with help info in th may help http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/SureSignal/m-p/2405851

[Mark]

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.