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Moved from Contract to PAYG - Online account no longer accessible

jutting
4: Newbie

Hi,

 

My contact has finished and I have moved to PAYG.  I can no longer log in to my online account which is frustrating as it this account that my Sure Signal box is linked to.

 

I received an email (subject: New Account information), with a User ID and a message saying I will need to reset my password at next login.

 

Regards,

John

3 REPLIES 3

drey_p
16: Advanced member
16: Advanced member

Hi there

 

One of the eForum Team is going to need to help you with this issue. I believe that they will need to delete the account and have you register again.  They will also need to deregister the SureSignal from the old account.   A member of the Team will be along in about 24 - 48 hours to send you details of how to get in touch.

PWIAC

Thanks.

Hi jutting,

 

So my team can take a look, get in touch with us here.

 

Cheers,

 

Laura