Vodafone Sure Signal

[steves121]

My suresignal has stopped working - green power light and green plus flashing orange light for Ethernet all work but nothing else. I have read other threads and have tried factory reset to no avail. My suresignal has worked fine upto now,could this be down to a update? It is less than a year old so can I return it to the vodaphone shop. Help please!

[steves121]

i am just adding the following info to save time.

ISP- BT

Router- BT Home hub

sure sig s/n - 21230206498

[Wayne]

Hi steves121 and welcome to the eForum

Thanks for your post here. I'm sorry to hear that you are having problems with this. I appreciate how frustrating this must be for you.

I've fed back your details to our engineers who are investigating this at the moment.

We'll get this sorted for you as soon as possible and you’ll be back up and running

Thanks

Wayne

eForum Team

[steves121]

Thanks but still not working.

[steves121]

is there any news as my sure signal is still not working i have rebooted etc and have left 3 days with 1 steady light and one flashing but still no signal

[steves121 · Accepted solution]

switched on this afternoon and now working thankyou!

[BrunaB]

Just had exactly the same problem as everyone else; sure signal was working fine until a recent power cut, now it's kaput. Tried the same as everyone else; reset, power off and on, router off/back on, etc. still no joy. Only light on the box is a red power light.

I've got a BT home hub 3, SS ser. no. 40114269471

Any help gratefully received!

[Matt]

Hi

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Matt

Moderator
eForum Team