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24-10-2014 02:45 PM
31-10-2014 12:58 PM
I certainly wouldn't recommend Vodafone to anyone. The only reasons to even consider Vodafone are a) if they have signal somewhere you need it and nobody else does, and b) if you have no signal and can use a Sure Signal. Where I live signal is patchy. I used to be on EE and it would either be no signal or full signal with H+ data. With Vodafone I have signal more places, but it's one or two bars and GSM data for maybe 30 miles around my house. Data is generally worse on Vodafone than I'm used to from EE, and to be honest I preferred how things were with them. If I can't get a Sure Signal there is zero reason for me to continue to be with Vodafone and I will cancel my account.
03-11-2014 01:36 PM
Hi guys,
@gbenson23 – I’m sorry this has been the experience you’ve had.
As soon as stock becomes available you’ll be able to make the order here.
@markhowler – MattB is correct in what he is saying.
If you wish to discuss this further, get in touch with us here.
Cheers,
Laura
03-11-2014 02:27 PM
Eforum team
Yet again someone private messages me from Vodafone
Please dont bother, Ive already told you whats happened.
I have a working Sure Signal, youve barred it, you wont unbar it and you're forcing a 3K a year customer to purchase a new one for 100 pounds, when I already have a working one I paid 50 for.
Great customer service vodafone.
As I have said before for the sale of a Sure Signal which costs you probably a tenner and postage, you're going to lose a 3K a year customer
Surely someone with a business brain in Vodafone can see this is rather illogical.
04-11-2014 02:42 PM
Hi @markhowler ,
I'm afraid it would be unfair to enforce the Ts&Cs on one customer and not another.
The offer to contact my team using the instructions Laura that has sent stands should you change your mind in future.
Thanks,
Ben
04-11-2014 03:38 PM
05-11-2014 01:53 PM
Hi @markhowler
If you've contacted us via the link we gave, what's the reference from the auto reply email (it looks like #8123456)?
Thanks,
Matt
05-11-2014 03:10 PM
I have responded to LAura's request.
Let's see what happens now!