New BlackBerry Priv

[ianmetherell]

My new mobile doesn't seem to connect to the Vodafone network

[63johnw]

Hi, is it a new contract? is it a new sim? does the sim work in another phone?

[BandOfBrothers]

Hello @ianmetherell

If I may put a few questions to you too.

Where did you obtain the phone from ?

If not from Vodafone Uk then I'm wondering if it's unlocked to accept a Vodafone Sim Card. 

Is the Vodafone Name in the phones status bar or does it say No Network. 

We need a lot more information and specifics in order to properly help and guide you. 

[ianmetherell]

Updated handset on same number. New sim card. Worked OK for a couple of days. Internet via wifi is fine

[BandOfBrothers]

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@ianmetherell wrote:

Updated handset on same number. New sim card. Worked OK for a couple of days. Internet via wifi is fine

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If a person has a Sim Swap to replace their old SIM card then it's typically recommended to de register their number from the Sure Signal for a period of 24 hours. 

And and then re register after 24 hours. 

[ianmetherell]

It's on monthly plan from Vodafone. The Internet is fine

[63johnw]

Have you ported in from another network? Are you connecting via data or WiFi to the internet?

[BandOfBrothers]

@ianmetherell

I note you've posted in the Sure Signal Boards. 

Has this anything to do with a Sure Signal?

Threads like this can grow quite quickly if we don't get all the relevant information at first. 

[ianmetherell]

I just spoke to Vodafone who are de-registering our phones (tewp) from Sure Signal and will then re-register them. May be the problem was that the Blackberry was seeking 4G but the SS is only 3G?

[BandOfBrothers]

Ah so this is connected to using your phone with a Sure Signal. 

Yes the Sure Signal pushes out 3G. 

So turning off 4G in the phones settings has been known to help by forcing the phone to search for a 3G connection only.