Hi simstr,
Let us know how that one works for you.
The single power light usually signifies a possible internet or data port issue, so if the issue is one of these then you'd see no change. Looking at the serial number, the history of the Sure Signal you have had issues with shows intermittent errors, which would also lead me to suspect something changeable like the connection. There are a few things we can check whilst you're waiting to help diagnose this further:
- Does the Sure Signal show as fully registered on My Account? If anything looks out of place here it may signify a
- Do you have any other connectivity issues through the router?
- Did you try rebooting both the Sure Signal and router together, then switch the router back on alone for two minutes, then power up the Sure Signal? If there was an issue communicating between them then this would clear out both ends.
- Have you tried a different Ethernet cable to connect the Sure Signal to the router?
- Can you try a speedcheck to ensure the connection meets the minimum requirements?
- Try a trace route on your PC to see if there is anything affecting the connection itself:
- On a PC :
- Click on Start and select Run
- Type CMD into the Run box and press enter/click ok
- A black box will appear.
- In this box type tracert 212.183.133.177 press Enter
- Paste the output of this command into your reply.
Let us know the results of these checks.
Dave
