15-08-2012 08:36 AM
Hi, hope someone can help!
I finally managed to register my users yesterday for the Sure Signal (website wasn't working but that's another story).
They all received the text messages saying they could use the device.
The problem is that I'm the only one who is able to connect to it (the device is registered against my mobile number).
All users trying to connect are using iPhone 4's with 3g enabled, and as above they have all received the text message.
I've tried rebooting the Sure Signal and the users phones but neither has made any difference.
Solved! See solution
15-08-2012 10:34 AM
I have added a new user to my sure signal and they get a full 3G signal but no calls will connect.
The phone displays connecting and then just ends (my phone is connected to the sure signal and works fine).
I spent half an hour on the phone to 'technical support' yesterday and they went through restarting phone, sim registering etc before removing the user and saying to try again in a few hours.
I tried again late last night and still this morning it won't work.
26-09-2012 01:26 AM
Sorry for bumping this thread, but I have a strange issue: my friend and I are using the same Sure Signal, so he registered my number too, and I was able to make some calls and what not. Then I went away for 2 weeks, and now when I get back I can't connect to the SureSignal. Phone is on 3G, but it doesn't show any bars, there is no coverage whatsoever. We already tried rebooting the suresignal, deleted and re-added my phone number, still no success.
The same phone works fine with my friend's SIM-card (he is the administrator of the device) without changing anything...
Thank you for your help,
28-09-2012 08:26 PM
28-09-2012 10:55 PM - edited 28-09-2012 10:56 PM
Yeah, swapping the SIM cards (meaning using my friend's SIM card in my E51) works, but I would like to have my SIM card working with my phone.
The serial is: 21197129964
btw: I have tried to de-register and re-register my number with the Sure Signal, but it didn't change anything. How much time does such a change require usually to go through? Right now the Sure Signal isn't plugged in, because it makes no use for me, but if let's say it takes 1-2 hours for it to pull the registration data from the Vodafone servers I can let it be plugged in for some time to see if it makes any difference.
30-09-2012 01:42 PM
01-10-2012 02:47 AM
Thanks for your help, somehow the problem solved itself. Now the unit is now plugged in, and connected to the network, as far as I can tell, all the lights except the phone-icon light are green and both my phone and my friend's phone are able to connect and make calls.
Thank you again,