New Sure Signal V3 Not Connecting

[asgeraghty]

I've just received a new Sure Signal V3.

I've registered it on my account however the lights seem to switch between 'Connecting' and then the error message 'Your Sure Start can't access the Vodafone system' and advises me to register the device.

Could you advise?

Many thanks

[Retired-Matt_B · Accepted solution]

Hi @asgeraghty,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread including the following information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt 

[asgeraghty]

Spoiler

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Big-Tall-Tree [10.212.232.231]
2 3 ms 2 ms 2 ms 192.168.0.1
3 37 ms 11 ms 12 ms cpc19-pres13-2-0-gw.18-3.cable.virginm.net [80.1
94.163.1]
4 17 ms 12 ms 10 ms pres-core-2a-ae6-613.network.virginmedia.net [80
.0.161.29]
5 * * * Request timed out.
6 * * * Request timed out.
7 33 ms 21 ms 21 ms nrth-bb-1b-ae1-0.network.virginmedia.net [62.254
.42.218]
8 28 ms 25 ms 32 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
9 30 ms 31 ms 27 ms ldngw1.arcor-ip.net [195.66.224.209]
10 70 ms 35 ms 29 ms 85.205.0.93
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\system32>

[asgeraghty]

The problem appears to be have resolved.

[WHH]

Hi,

I've joined this forum to try and find out how to resolve a problem with my Vodfone Sure Signal. I've had it about 10 days now. For the first week it worked brilliantly. Since then it has been showing the following error lights:

Red light flasing

First light unlit

Second and third lights steady orange

According to the manual, this means that the Sure Signal can't access the Vodafone system.

As far as I'm aware I have completed my registration (I received an e-mail confirming this, although didn't receive the e-mail to verify my e-mail address - in joining this forum I have requested that this is resent and have now received and responded to it).

I have tried resetting the Sure Signal - It initially displays the Connecting lights, then reverts to the above error lights. 

Following instructions in threads on this forum I can supply the following information:

Speed test: Ping 104ms; Download speed 0.21 Mbps; Upload speed 0.27Mbps

Ping test: Couldn't do this due to my work's firewall

IP address: 148.253.4.147

Sure Signal Serial Number: 43151215886

Traceroute output:

'Tracing route to 212.183.133.177 over a maximum of 30 hops

1 General failure

Trace complete'

Any advice on what I need to do to get my Sure Signal working again much appreciated!

[Mark]

@WHH

The download speeds aren't quick enough, ideally you'll need a download speed of 4.13 mbps.

Please speak to your internet provider for further help with this.

Thanks 

[WHH]

OK, thanks for that.

Any idea why it worked perfectly for the first week??

[Mark]

@WHH

You may have experienced a drop in your Internet speed since you installed the Sure Signal. 

Speak to your Internet provider regarding your speed. If they can raise your download speed past the 4.13 mbps needed, you'll be able to reconnect to your Sure Signal.