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Solution

New Sure Signal V3 wont work.

sidpr
4: Newbie

Hello Tech team

 

I installed a new sure signal 3 yesterday, registered it and received the confirmation. The VSS hasn't worked yet and is sat there with a FLASHING red light and ORANGE solId IN SERVICE and IN USE light.

 

I contacted your support team on the chat room and they did a manual activation and then asked me to do the reset on the VSS which I did. It is still the same.

 

Can you please help.

 

Thanks. Just in case you need it:

 

4.14 Mbps Upload 0.52Mps Download

 

Ping 29ms 4ms jitter

 

External IP 84.45.205.180

 

Serial number 42143920710

 

Microsoft Windows [Version 6.3.9600] (c) 2013 Microsoft Corporation. All rights reserved. C:\Users\Sid>tracert 212.183.133.177 Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

 

1 1 ms <1 ms 1 ms router.belkin [192.168.200.1]

2 2 ms 1 ms 1 ms 192.168.1.1

3 * 4 ms 3 ms 80-77-244-1.dsl.xifos.net [80.77.245.1]

4 5 ms 6 ms 4 ms 84-45-205-177.static.enta.net [84.45.205.177]

5 24 ms 23 ms 25 ms lns15.inx.dsl.enta.net [188.39.1.18]

6 24 ms 23 ms 23 ms gi1-5.inx.dist.dsl.enta.net [188.39.1.17]

7 23 ms 58 ms 23 ms te2-2.interxion.dsl.enta.net [78.33.141.89]

8 35 ms 23 ms 25 ms te2-3.interxion.core.enta.net [87.127.236.209]

9 25 ms 23 ms 25 ms te4-2.telehouse-east.core.enta.net [188.39.127.7 6]

10 24 ms 24 ms 24 ms te0-0-2-2.telehouse-east3.core.enta.net [188.39. 127.131]

11 30 ms 31 ms 50 ms lndgw2.arcor-ip.net [195.66.224.124]

12 26 ms 25 ms 25 ms 85.205.0.86

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.

Trace complete.

1 REPLY 1

Gemma
Community Manager
Community Manager

Hi @sidpr

 

Sure Signal number 42143920710 is showing as deregistered, from 14 November at 9.51am.

 

Thanks,

 

Gemma