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New Sure Signal, all lights lit but registered devices not connecting

Skoot34
4: Newbie

We've installed one of the new plug-in type Sure Signals yesterday.

 

The three lights (power internet, service) remain lit indicating that it's connected to Vodafone's network.

 

I've registered the device, recieving email confirmation & registered a dozen numbers. All users recieved a confirmation text yet are not connecting to the device when making calls or browsing the web.

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.254
2 12 ms 11 ms 11 ms lo-ctx-sp-payg-fttx.edge01.lon1.uk.as20500.net [
109.204.99.240]
3 11 ms 11 ms 11 ms xe-0-0-0-dot-3077.core01.lon1.as20500.net [109.2
04.0.240]
4 12 ms 12 ms 11 ms as20500-gw.jar-004.thn.uk.mdnx.net [135.196.65.1
32]
5 13 ms 12 ms 12 ms xe-0-1-0.jprg-01.thn.uk.mdnx.net [135.196.65.115
]
6 31 ms 33 ms 32 ms lndgw2.arcor-ip.net [195.66.224.124]
7 29 ms 29 ms 29 ms 85.205.116.14
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.

 

Our public IP address is 79.121.252.51

 

Please can you check if this requires white listing.

 

If not please advise trouble shooting steps.

 

Regards

Scott

 

4 REPLIES 4

Skoot34
4: Newbie

I've noticed that my manager's mobile does connect (Samsung GS2) but users with Nokia Lumia 800's do not.

 

Are there any known issues with these handsets (or other Lumia's/Windows OS) and the Sure Signal?

Any response would be greatly appriciated as I have 13 users wanting this resolved.

Hi Skoot34,

 

Thanks for your post here.

 

From what you have said everything sounds like it should be working without any issues and the traceroute and IP address are both fine.

 

I’m not aware of any issues with the Nokia Lumia 800 connecting to the Sure Signal and this should connect the same as the Samsung Galaxy S2.

 

Can you confirm how long you’ve had the SIM’s in the Lumia 800’s?

 

Also, please can you let me know the serial number for the Sure Signal so that I can check the registration for you.

 

On a side note, if you place the phones into aeroplane mode for 10 seconds then back into phone mode, does this pick the Sure Signal up?

 

Are the Lumia 800’s showing full 3G signal when in range of the Sure Signal?

 

James

Hi James 

 

I've had an email from our seller informing that Vodafone have resynchroinised the box, I can confirm this has resolved he issue.

 

Regards
Scott