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Solution

New Sure Signal - solid power light only.

melanie3132
2: Seeker
2: Seeker

I have poor reception in my flat due to basement and thick walls so i have a Sure Signal box supplied by Vodafone a year ago. It has been working fine until Thursday evening. I have called Vodafone several times and we have run checks/resets/resync both ends. Vodafone have texted me the following today following another phonecall:
'Please contact ISP to do port forward for ports 50,500,4500,123,8,1723 open all these ports for TCP & UDP The download speed 1Mbps upload speed between 0.4 Mbps . Need to assign that to static IP for the ports & the sure signal MAC number make sure allow firewall for the sure signal protocol type PPPOA MTU Size 1500'
I rang Talk Talk (my ISP) but they didn't understand what i wanted, I have managed to obtain the information below, is it what is required?

My router's make and model number: Huawei HG533

Sure Signal serial number: 40121416644

Name of your ISP: Talk Talk

 

Speedtest.net

Ping: 60ms

Download Speed: 5.29 Mbps

Upload Speed: 0.44 Mbps

 

Pingtest.net

Ping Test 49ms

Jitter 4 ms

(unable to test Packet Loss)

 

External IP address: 92.19.127.68

 

Traceroute results:

 

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

 

C:\Users\Mel>212.183.133.177

'212.183.133.177' is not recognized as an internal or external command,

operable program or batch file.

 

C:\Users\Mel>

C:\Users\Mel>tracert 212.183.133.177

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

 

  1     2 ms     2 ms     2 ms  192.168.1.1

  2    25 ms    26 ms    25 ms  host-92-19-120-1.as13285.net [92.19.120.1]

  3    29 ms    30 ms    30 ms  host-78-151-225-248.static.as13285.net [78.151.2

25.248]

  4    31 ms    30 ms    30 ms  xe-10-0-0-bragg002.bre.as13285.net [78.151.225.4

4]

  5    36 ms    37 ms    35 ms  host-78-144-11-81.as13285.net [78.144.11.81]

  6    39 ms    37 ms    37 ms  host-78-144-10-134.as13285.net [78.144.10.134]

  7    39 ms    38 ms    39 ms  ldngw1.arcor-ip.net [195.66.224.209]

  8    38 ms    39 ms    43 ms  85.205.116.10

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *

 

I have very limited mobile usage at present so please help!

Thank you :Smiling:

1 REPLY 1

Sukhi
Moderator (Retired)
Moderator (Retired)

Hi melanie3132

 

Thanks for your post.

 

It does sound like as issue with the ports. As you ISP hasn't be able to help see here for instructions on how do it yourself.

 

If that doesn't help are you able to test it at a different location?

 

Let us know how you get on.


Thanks

Sukhi