New Suresignal. Red light on White internet light slowly flashing

[AcPeters]

Hi, please can someone from Vodafone investigate what’s going on with my suresignal (version 3).

Like a lot of people I get a solid red light and a slowly flashing white internet light, the other two lights aren’t lit at all.

I’ve received messages from Vodafone saying it’s connected and it shows as ‘active’ in my Vodafone

I’ve tried a couple of Ethernet cables,

I’ve mapped it to a fixed internal IP,

I’ve tried with no ports manually forwarded,

I’ve tried it with ports 8, 50, 53, 67-68, 123, 500, 1723, 4500, 33434-33445 all mapped to the suresignal

I've rebooted the router

I've resst the suresignal

I’ve read the troubleshooting,

I’ve waited 24 hours

I've had enough

I’m on talktalk and have a HG533 router

Results of the testing are as follows:

Speedtest.net

Ping: 28ms

Download: 16.25mbps

Upload: 0.67mbps

Pingtest 

Line Quality: B*

Ping: 34ms

Jitter: 3ms

External IP address: <removed>

Serial Number: <removed>

TraceRT

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  HG533 [192.168.1.1]

  2    18 ms    19 ms    18 ms  host-2-96-240-1.as13285.net [2.96.240.1]

  3    25 ms    25 ms    21 ms  host-78-151-225-57.static.as13285.net [78.151.225.57]

  4     *       21 ms    20 ms  host-78-151-225-168.static.as13285.net [78.151.225.168]

  5    29 ms    27 ms    27 ms  host-78-144-11-69.as13285.net [78.144.11.69]

  6    28 ms    27 ms    30 ms  host-78-144-10-70.as13285.net [78.144.10.70]

  7    29 ms    29 ms    29 ms  lndgw2.arcor-ip.net [195.66.224.124]

  8    29 ms    28 ms    31 ms  85.205.0.86

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Please can you help!

Thanks

[AcPeters]

Update next day.... The lights are now as they should be. My device wont connext but thats a different story and I'll search on the forums to find the problem. Unless someone at vf fixed something, maybe the sticky should say to wait 48 hours rather than 24?

[Retired-Matt_B]

Hi @AcPeters,

The Sure Signal is showing as connected to our systems.

Please try switching your phone off and back on. This will help it get a fresh connection. If you still don't have a full connection after this, please try a manual network search through the settings page.

Let us know the results and we'll investigate further from there.

Thanks,

Matt B