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16-02-2015 02:39 PM
17-02-2015 09:45 AM
Hi @GAS_IT
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Sarah
17-02-2015 11:12 AM
Thbanks you for the reply.
I'm a little unsure how getting all the information, except for the serial number, will let me know how the sure signal is not seeing the master registiared / owners mobile only, as i've said that its working perfectly on all the Mobiles i can add and thats connected?
Its not a suresignal call fault, its a how can i add the owners phone as thats the only one not working.
I have changed ownership back and forth fromt he sure signal V3 and thats not solve it either - perhaps its a samsung S3 issue becuase when i call that mobile number it just says the phones unavailbe and its only 1 mtr from the Suresignal in the same office and plug directly into the BT router.
Anyway, if it helps Vodafone buy a bit of time in its response i'll jump through those hoops of getting it broadband info - on a V3 system thats .working perfectly in its calls on added phones....
Ping 70ms
Jitter 7ms
IP 86.137.47.146
Downlaod 23.53 Mbps
Upload 2.37 Mbps
S/N 42150208041
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\WINDOWS\System32>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 20 ms 1 ms 1 ms homeportal [192.168.1.254]
2 4 ms 59 ms 52 ms esr5.manchester5.broadband.bt.net [217.47.67.144
]
3 63 ms 52 ms 54 ms 217.47.67.125
4 58 ms 74 ms 67 ms 213.1.69.98
5 56 ms 60 ms 62 ms 31.55.165.103
6 56 ms 54 ms 53 ms 31.55.165.231
7 60 ms 54 ms 58 ms 31.55.165.109
8 62 ms 62 ms 63 ms 109.159.250.176
9 79 ms 66 ms 64 ms 109.159.255.221
10 74 ms 60 ms 61 ms peer1-xe3-1-1.telehouse.ukcore.bt.net [109.159.2
54.217]
11 73 ms 65 ms 61 ms lndgw2.arcor-ip.net [195.66.224.124]
12 66 ms 68 ms 87 ms 85.205.0.93
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\WINDOWS\System32>
I hope this helps?
Nick.
17-02-2015 04:01 PM
Hi @GAS_IT
I can see it’s last connected with us on 16 February and the trace route looks good.
Take a look at our deregister and register guide for further help.
Our Live help’s also available for an immediate reply.
Thanks,
Sarah