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Solution

New V3 Not working with our main mobile number - and we can't register it either

GAS_IT
2: Seeker
2: Seeker
I have recently had to buy and installed a new V3 that I'd bought from the Vodafone shop and on install I successfully set up 4 mobile numbers last week but it wouldn't allow me to register my number at the time ( i assume its the main number on the account so its registered automatically )  today we have come back to work and those 4 numbers are showing full signal around the office and working spot on but my mobile is showing no signal and i can’t make or receive a call still. 
 
I’ve tried once again to reregister my number but it won’t allow it.
 
Can anyone help soon because having no Vodafone signal at work for over 12 months is starting to wear thin.
3 REPLIES 3

Retired-Sarah
Moderator (Retired)
Moderator (Retired)

 

Hi @GAS_IT 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sarah

Thbanks you for the reply.

 

I'm a little unsure how getting all the information, except for the serial number, will let me know how the sure signal is not seeing the master registiared / owners mobile only, as i've said that its working perfectly on all the Mobiles i can add and thats connected?

 

Its not a suresignal call fault,  its a how can i add the owners phone as thats the only one not working.

 

I have changed ownership back and forth fromt he sure signal V3 and thats not solve it either - perhaps its a samsung S3 issue becuase when i call that mobile number it just says the phones unavailbe and its only 1 mtr from the Suresignal in the same office and plug directly into the BT router.

 

Anyway, if it helps Vodafone buy a bit of time in its response i'll jump through those hoops of getting it broadband info - on a V3 system thats .working perfectly in its calls on added phones....

 

Ping 70ms

Jitter 7ms

IP 86.137.47.146

Downlaod 23.53 Mbps

Upload 2.37 Mbps

 

S/N 42150208041

 

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\System32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 20 ms 1 ms 1 ms homeportal [192.168.1.254]
2 4 ms 59 ms 52 ms esr5.manchester5.broadband.bt.net [217.47.67.144
]
3 63 ms 52 ms 54 ms 217.47.67.125
4 58 ms 74 ms 67 ms 213.1.69.98
5 56 ms 60 ms 62 ms 31.55.165.103
6 56 ms 54 ms 53 ms 31.55.165.231
7 60 ms 54 ms 58 ms 31.55.165.109
8 62 ms 62 ms 63 ms 109.159.250.176
9 79 ms 66 ms 64 ms 109.159.255.221
10 74 ms 60 ms 61 ms peer1-xe3-1-1.telehouse.ukcore.bt.net [109.159.2
54.217]
11 73 ms 65 ms 61 ms lndgw2.arcor-ip.net [195.66.224.124]
12 66 ms 68 ms 87 ms 85.205.0.93
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\WINDOWS\System32>

 

 

I hope this helps?

 

Nick.

 

Retired-Sarah
Moderator (Retired)
Moderator (Retired)

Hi @GAS_IT 

 

I can see it’s last connected with us on 16 February and the trace route looks good.

 

Take a look at our deregister and register guide for further help.

 

Our Live help’s also available for an immediate reply.

 

Thanks,

 

Sarah