Vodafone Sure Signal

[stone101]

hi there

just got a HTC ONE X and got a new micro sim. Attempted to connect with my new handset to my sure signal box and i get this erro reported in its History "New members were added to your Gateway. Users invalid "

same number as i always use to connect only now its in micro sim form in a new handset...any reason?

My wife also got a new handset at the same time and connected to Sure Signal no problem....

[SynthFG]

The SS throws a fit when you swap sims but keep the number

first suggestion is to de-register then re-register the ss

[stone101]

tried deregistering then registering again and still no joy.....why is nothing ever straighforward :-)

[preacher65]

I'm also having problems with my HTC One X, I have 2 other phones on this SS working fine, but although the One X received the text message, it won't connect to the SS. Any suggestions?

[DannnyB]

I currently am having the same problem, I have tried all the above but found the help online; turns out we have to get in touch to get the 'sure signal team' to pair/match up our new micro sims with the SS Box. Here's a link to describe the issue (bottom of page on following link).

http://help.vodafone.co.uk/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&CMD=BROWS...

heres a link to email the team, unfortunately they aim to get back to us in 48 hrs - it says on the website that we can call them mon - sat 8am - 6pm but I may see if the 191 team can help.

https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&PARTITION_ID=1&CONF...

Good Luck!

[preacher65]

Thanks. Actually I finally got mine working a few minutes ago. My situation is perhaps slightly different to the original poster, in that I haven't ported an old number to the One X (yet), it's an entirely new contract and number.

For me, I did everything I could think of yesterday, except de-registering and re-registering the SS. Today I de-registered and re-registered, with no luck, but then I did a factory reset on the SS and completely powered off the phone, left it 30 seconds, and then powered it back on. Finally the One X is showing full signal and the SS's light 3 is flashing when I use mobile data on the phone.

However at some point I will possibly port my old number to the new phone, so I'll save that link in case I need it - thanks for posting it.

[stone101]

Reset my Sure signal but now all i get is the red power light and wont connect at all to ant handsets.....so instead of having a problem with just my One X i now have disconnected the wife's phone too. 

[James]

Hi Guys,

So that we can check the Sure Signal registration from our end please can you let me know the Sure Signal serial number.

Once we have this we will be able to make sure that the registration is up to date and re-sync the device if required.

James

[stone101]

my serial number is 40114624576
Off out for a few hours now and the wife doesnt know yet that i disconnected her phone...quick get it back up before she finds out :-)

[stone101]

can you re-sync my box James? im hoping this solves my problem..thank you.

[preacher65]

---

James wrote:

So that we can check the Sure Signal registration from our end please can you let me know the Sure Signal serial number.

Once we have this we will be able to make sure that the registration is up to date and re-sync the device if required.

Thanks James. While I got mine to pick up the One X, it doesn't seem stable - after the SS was rebooted later on yesterday, the other 2 phones reconnected to the SS, but the One X didn't until I powered it off and on.

So if there's anything that can be checked on the SS, I would be grateful - serial is 21223139672.

[Dave]

Hi guys,

I have re-synced both of your Sure Signal boxes for you.

Can you also try a factory reset of the sure signal box for me, then wait until the lights settle to allow it to pick up the changes and try again for me?

If this still fails, let us know if this is affecting one phone or all of them again for us, as this can help to see if there is a general issue with the connection or something more specific.

Dave

[stone101]

Factory reset twice now and starting to wish i had left it alone because as well as my ONE X not connecting i now have just the red power light and no handsets connecting ....my serial number is 40114624576

[Wayne]

Hi stone101

Thanks for coming back to me here.

Can you ensure that the ports are forwarded as per;

In most cases, routers support a system called "Universal Plug-n-Play" or UPnP, which will setup port-forwarding for you automatically. If you have a complicated network setup, or a complex router, you may be required to enter these settings in manually.

The following details list the IP addresses and Port Numbers that need to be forwarded to your Sure Signal's internal IP address. For detailed instructions on how to do this, we recommend either contacting your ISP or Router Manufacturer, or referring to the Default Guide for your particular make and model, over at http://portforward.com

Destination IP Addresses:
212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26

Ports and Protocols:
Port 50 - TCP/IP
Port 4500 - UDP
Port 500 - UDP
Port 123 - UDP

Port 8 - TCP/IP

Also, Perform a Path ping to our Server

In order to establish whether the Sure Signal is able to communicate with our NTP server, a path ping can be performed as a test. In order to do this, you'll firstly need to open the command prompt in Windows as follows:

-For XP just click Start > Run and type cmd then hit enter
-For Vista/Windows 7, press Start and type cmd into the search bar
-Right click the result and click "Run As Administrator

Once you're in the command prompt type in pathping 212.183.133.181, this will perform a trace route to the NTP server and will also show you the route it took to get there.

Please let me know how this goes and post back the results.

Thanks

Wayne

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[stone101]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.



C:\Users\Mark>pathping 212.183.133.181

Tracing route to 212.183.133.181 over a maximum of 30 hops

0 Mark-PC [192.168.0.15]
1 192.168.0.1
2 losubs.subs.dsl1.th-lon.zen.net.uk [62.3.84.17]
3 ge-2-1-0-127.cr2.th-lon.zen.net.uk [62.3.84.237]
4 LDNGW1.arcor-ip.net [195.66.224.209]
5 85.205.116.6
6 * * *
Computing statistics for 125 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Mark-PC [192.168.0.15]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 24ms 0/ 100 = 0% 0/ 100 = 0% losubs.subs.dsl1.th-lon.zen.net.uk
[62.3.84.17]
0/ 100 = 0% |
3 25ms 0/ 100 = 0% 0/ 100 = 0% ge-2-1-0-127.cr2.th-lon.zen.net.uk
[62.3.84.237]
0/ 100 = 0% |
4 27ms 0/ 100 = 0% 0/ 100 = 0% LDNGW1.arcor-ip.net [195.66.224.20
9]
100/ 100 =100% |
5 --- 100/ 100 =100% 0/ 100 = 0% 85.205.116.6

Trace complete.

[stone101]

port forwarded now also....

[DaveCD]

Hi stone101 and preacher65

Thank you for your posts.

I have checked your Sure Signals and all appears fine at this end, so we can investigate this further I have sent each of you a Private Message to follow, once we have your responses we will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[DannnyB]

I have been having the same problems as above, my one x can detect the sure signal box but when I try to connect - it says "your SIM card does not allow a conenction to this network".  I've been in touch with vodafone 3 or 4 times regarding resetting it at mine and their end. un plugging everything etc. Vodafone technical are sending out a new SIM card to see if it will fix the issue, I'm dubious, but I've been wrong before.  I notice online on the new SS order page that it doesn't list the HTC One series as being supported.  TECHS - will there be an update to this? Do we know what the problem is?

Cheers,

Dan

[redsquirrel]

Hi, first post - add me to the list of people having problems with a SureSignal and HTC One X.  My serial number is 40112437260.  Sure Signal itself appears to be OK - my son was over earlier and i saw activity on the SS lights when he was using his phone.

I am also having problems with my "old" phone - a Nokia N900 with a PAYG Vodafone sim in it now.    I get an error on the web when I try and register the new phone number

Sorry we are not able to process your request because of following errors in your form.

• Sorry, we're having a technical problem at the moment. Please try again in a few minutes. If you keep seeing this message, please contact us through the help centre.

Up until today SS and the web interface has been flawless - today neither of my phones work any longer - unfortunate when I live it a poor reception area.

[preacher65]

---

DaveCD wrote:

I have checked your Sure Signals and all appears fine at this end, so we can investigate this further I have sent each of you a Private Message to follow, once we have your responses we will be in touch as soon as we can.

HI Dave, thanks for your assistance. I've emailed using the reference given. The One X is connecting very intermittently, a reboot will temporarily solve things but then it loses the connection again. The other 2 phones are rock solid (though I've been getting echoes on voice calls.)