New phone new sim no signal

[justmycuppatea]

Hi there, I have just updated from 4s to 5s, and received a new sim.

Please could you force a sync as I've tried resetting, de-registering and registering, but after a few days the situation is still the same.

Thanks

Dave

[Nabs]

Hi Dave,

If you post your serial number the team can arrange this

Nabs

[justmycuppatea]

40121303891

thanks

[justmycuppatea]

Appears to be working now thanks

[Retired-Andy]

Hi justmycuppatea,

That’s great news, thanks for the update.

Cheers,

Andrew

[RyanKillick]

I have the same problem please help ?

[Nabs]

RyanKillick,
The VSS will usually pick up the change after a day or so but if it's still not then post your serial number and someone can arrange a resync for you.

Nabs

[katherine92]

Hi

I have had the same problem for a few days now to, can you help?

My serial number is 40114520857

Thanks

[Retired-Ian_]

Hi katherine92,

Thanks for your post.

I've performed the resync for you. You'll need to factory reset the device now.

• Hold down the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the reset button held, remove and re-insert the power lead
• When all the lights come back on or flash, release the reset button
• The Sure Signal should come online within the hour.

Thanks.

Ian

[katherine92]

Hi Ian

Thank you for that, I have now got that to work.

But I have another problem. The 'owner' of the sure signal is incorrect. I don't know the person it is. I am unable to access the original owner account so unable to transfer the owner.

Thank you for your help