New to Sure Signal - cannot get 4th light lit!

[dougalmacaroon]

Followed completely inadequate installation instructions/leaflet, and following registration set up Sure Signal.

After some time the unit settled down and power light is lit and constant.  The next two lights are lit (white) but the final light has never come on.

Following a 'livechat' with Vodafone they advised that we needed to instruct our ISP to open a few ports for us:

Port 8 (TCP/UDP)

Port 123 (TCP/UDP)

Port 50 (TCP/UDP)

Port 500 (UDP)

Port 4500 (UDP)

They also advised that the internet connection type protocol is PPPOA not PPOE

First of all, none of this is mentioned anywhere in the startup guide, but more importantly our ISP isn't interested in helping us and I haven't a clue where to start.  Can anyone help me please?

[grolschuk]

The port forwarding (and I will also add enabling VPN Passthrough if it is an option) are settings inside your router.

If you let us know who your ISP is, what modem/router you are using, and if known what type of broadband you are on (ADSL/Fibre/etc)

The community may be able to help talk you through it, or point you to other threads if someone has the same setup and having problems.

For the port forwarding side of things, there is a handy webpage here that explains things well.

http://portforward.com/

[dougalmacaroon]

Hi

Our ISP is Highnet (aka Highland Networks).

The modem/router is a Netgear N300 Wireless ADSL2+, DGN2200v3

Finally the broadband type is ADSL.

Many thanks for any assistance you can provide.

[Ben_H]

Hi dougalmacaroon,

Thanks for posting!

The reason the setup guide is so basic is due tot he fact that the Sure Signal is usually just a plug and play start. It's strange though that Highnet aren't even interested in helping you to open up the ports needed.

If you could let me know your Sure Signal serial number, we'll have a look at things this end for you.

Cheers, Ben

[dougalmacaroon]

Thanks Ben

As it happens, we were able to get assistance from a third party to open the ports, although when we got to Port 500, we were advised that this port was already in use.  While we've opened the rest of the ports mentioned, the fourth light still isn't on.

The serial number for the sure signal is: 40132207065.

Cheers

[Retired-Dave]

Hi dougalmacaroon,

The Sure Signal shows as connecting early  this morning, so it appears rto be getting through but not holding the connection.

I've done a resync this end. You'll need to reset the Sure Signal to pick this up:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

If that doesn't sort things, can you confirm the following for me to give us a better picture?

 - Your speed test results from here.
 - Your ping test results from here.
 - Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

 - Click on Start and select Run
 - Type CMD into the Run box and press enter/click ok
 - A black box will appear.
 - In this box type tracert 212.183.133.177 press Enter
 - Paste the output of this command into your reply.

Dave