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Solution

New user added but getting no 3g signal

dave_chalmers
2: Seeker
2: Seeker

Hi, I have added a new user to SS v3 but it will not connect.

I have worked through the trouble shooting guide but still no joy.

Phone is a blackberry curve 9360.

When I manually search for network it finds vodaphone uk 3g h, but when try to connect it says "Managed roaming services limited"

I have carried out the following test and the results are as follows.

 

 

Speed Test.

Download speed = 2.46mbps

Upload speed = 0.33

Ping = 52ms

Separate ping = 77ms Jitter = 64ms

Ip = 90.203.83.50

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

 

  1     1 ms     1 ms     1 ms  SkyRouter.Home [192.168.0.1]

  2    34 ms    26 ms    30 ms  027fef7a.bb.sky.com [2.127.239.122]

  3    94 ms    41 ms    37 ms  5adfcf66.bb.sky.com [90.223.207.102]

  4    47 ms    46 ms    41 ms  5adfcf02.bb.sky.com [90.223.207.2]

  5    41 ms    42 ms    43 ms  5adfcf02.bb.sky.com [90.223.207.2]

  6    48 ms    46 ms    48 ms  bu4.gr10.telon.uk.easynet.net [89.200.135.1

  7    66 ms    58 ms    59 ms  AMDGW1.arcor-ip.net [195.69.145.123]

  8    63 ms    57 ms    61 ms  92.79.213.137

  9   139 ms   152 ms   109 ms  85.205.116.2

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

 

Trace complete.

Ss serial no = 40130413178

 

Help Please

 

Dave

1 ACCEPTED SOLUTION

dave_chalmers
2: Seeker
2: Seeker

HI,

 

Read though posts again and deregistered sure signal and then reregistered adding both phones as i did it, came on straight away.

View solution in original position

2 REPLIES 2

dave_chalmers
2: Seeker
2: Seeker

HI,

 

Read though posts again and deregistered sure signal and then reregistered adding both phones as i did it, came on straight away.

Sukhi
Moderator (Retired)
Moderator (Retired)

Hi  dave_chalmers

 

Thanks for letting us know everything back up and running for you :Smiling:

 

Sukhi