New user added to Sure Signal but not recognised

[nstory]

Hi

My old phone broke about 4 months ago, this was working with the Sure Signal.

Now we have finally got a new phone, same SIM, the phone isnt being regonised by the Sure Signal.

I went into the Settings and the user/number had gone from the user list. I re-added it, the phone received the confirmation SMS message, still no signal from the Sure Store (Over 24 hours later)

I reset the Sure Store, lights flashed for 20 mins and now its re-gained connection to Vodafone, still the new phone is not being recognised by the Sure Store.

Any ideas?

Thanks

[Jenny]

Hi nstory,

I’m sorry to see the problems you’re having.

So that we can look into this further, please get back to us with the following:

-When you go online and re-add the number, do you get any error messages?

-Is the number showing as a registered user now?

-Is your Sure Signal working ok for all other users?

-What’s your serial number?

Many thanks,

Jenny