cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

No Service with Sure Signal v3

philc123
4: Newbie

Hello

We have just purchased a Sure Signal v3, I've registered myself and my wife on the vodafone sure signal portal.

After a wait, my phone now has full service which is great. (I have an iPhone 6)

 

Unfortunately my wife (iPhone 6S) is receiving no service, or 1 - 2 bars and has varying success in sending / receiving texts and calls.

 

I've removed her from the portal, then re-instated her but to no avail.

What action is needed?

 

Kind regards

Phil

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Could you ask her to go into the phones settings and change them to 3G. 

 

Settings/MobileData/Mobile Data Options/Voice and Data/Choose 3G

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

philc123
4: Newbie
Hello
Many thanks for your reply.
I have done this, tried to ring voicemail and have a call failed error message?

Any help would be greatly appreciated

Phil

BandOfBrothers
17: Community Champion
17: Community Champion

This would simply force the iPhone on to 3G so it had better chance of latching to the sure signal. 

 

Sorry it didn't work. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.