19-05-2012 08:44 AM
I have just moved house to a new county (from Surrey to Wiltshire) and I have changed my postcode in the sure signal dashboard.
However, when I connect my sure signal and it has registered itself on the network (after about 2 hours) I get "no signal" on my iPhone 4s (it was working OK before).
I have disconnected the sure signal (I get some signal at my new address) but now I am getting texts from vodafone saying that I need to change the postcode.
I checked last night that the postcode that is registered is correct (it is) so I tried connecting the sure signal again but got "no signal" on my phone again.
20-05-2012 11:27 AM
So that we can take a look at this for you please can you let me know the Sure Signal serial number?
Once we have this we will be able to look at updating the location profile manually for you.
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27-05-2012 02:50 PM