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Rank 1: Guest
Posts: 6
Registered: ‎02-02-2012

No Signal after moving

I have just moved house to a new county (from Surrey to Wiltshire) and I have changed my postcode in the sure signal dashboard.


However, when I connect my sure signal and it has registered itself on the network (after about 2 hours) I get "no signal" on my iPhone 4s (it was working OK before).


I have disconnected the sure signal (I get some signal at my new address) but now I am getting texts from vodafone saying that I need to change the postcode.


I checked last night that the postcode that is registered is correct (it is) so I tried connecting the sure signal again but got "no signal" on my phone again.


Any ideas?

Message 1 of 4 (15,832 Views)
Moderator (Retired)
Posts: 23,636
Registered: ‎21-07-2008

Re: No Signal after moving

Hi SteveRose,


So that we can take a look at this for you please can you let me know the Sure Signal serial number?


Once we have this we will be able to look at updating the location profile manually for you.



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Message 2 of 4 (15,815 Views)
Rank 1: Guest
Posts: 6
Registered: ‎02-02-2012

Re: No Signal after moving

Hi James


Serial Number is: 40114509165



Message 3 of 4 (15,747 Views)
Posts: 7,860
Topics: 83
Thanks: 192
Solutions: 100
Registered: ‎26-07-2011

Re: No Signal after moving

Hi SteveRose


Thank you for your post and the serial number.Smiley Happy


I have checked and can see that it has been over a week since your last connection so I have re-synched this for you, please perform a factory reset and let me know how you get on after 24 hours.


Many Thanks



eForum Team

Message 4 of 4 (15,725 Views)
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