No Signal for 5 Days

[pedarson]

Hi,

Sure Signal V1, tried all different resets, spoken to support

Speedtest 37.01 Mbps, 8.01Mbps

Pingtest- 0% Loss, 29ms, 1ms jitter

IP: 86.149.135.25

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 5 ms 6 ms 4 ms 172.16.12.2
3 * * * Request timed out.
4 16 ms 6 ms 6 ms 217.41.217.45
5 10 ms 9 ms 9 ms 212.140.235.74
6 9 ms 9 ms 9 ms 31.55.164.191
7 9 ms 9 ms 9 ms 31.55.164.109
8 9 ms 9 ms 9 ms acc2-10GigE-0-3-0-7.bm.21cn-ipp.bt.net [109.159.
248.246]
9 19 ms 15 ms 14 ms 109.159.248.140
10 13 ms 36 ms 13 ms peer2-xe-7-1-0.telehouse.ukcore.bt.net [109.159.
252.51]
11 19 ms 13 ms 13 ms t2c3-xe-0-1-3-0.uk-lon1.eu.bt.net [166.49.211.16
8]
12 32 ms 13 ms 13 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Peter

[Retired-Dave]

Hi pedarson,

The Sure Signal connected again last night. Have you seen any change today?

If not, the firmware is up to date, so I'd like to try refreshing the registration.

 - Log into My Vodafone using the number set up as the Sure Signal owner

 - De-register the Sure signal.

 - Wait approximately 30 minutes.

 - Re-register the Sure Signal and allow it to settle. Don't add any other numbers

 - Test if it works on the owner number only. Add the others if successful.

If it still doesn't work, what lights are you now seeing?

Dave