My first sure signal that I had from 2012 stopped working (all lights out) on 7th July, so I went to my local vodafone store - to be told by them "oh yes it's not working you will need to order a new one as we don't have any!". So I duly ordered a new one which arrived and then I had to work out how to get rid of the old details and add the new Serial Number - to find on this forum that the lights out failure was a known problem and that I was entitled to have a free replacement. I set up the new one anyway and it worked - I then took the old sure signal into my local store again and this time saw the Manager who apologised that the member of staff wasn't more helpful and duly sent away my faulty sure signal inorder to ge the free replacement, telling me they would contact me when it was sorted and that he would refund me the cost of the new sure signal so long as I brought it back - 3 weeks later I eventually went back to the store to see what was happening as I had heard nothing from them, taking me brand new sure signal in, and yes my replacement was there and the refund etc was dealt with. My concern at this point was that the replacement I was given was in a brown box - stating "Nearly New Sure Signal" but I was assured that this was fine and it would work. I took it home and tried to register it on 5th August but it would not go through so I used Live Chat and they assured me that they had sorted it at that end and to give it 24-72 hours to go live, that did not happen and so I contacted them again on 9th August to be told they had sorted it again and to give it 24 hours this time. Again it did not work so I made contact again on 10th August to be told yet again to give it 48 hours this time, yet again this did not work so I made further contact on 12th August begging them to tell me what was going on, where the problem was and they yet again contacted a higher level support and told me yet again to wait for it to be sorted out. I waited 7 days this time and then made contact again on 19th August to go through it all again to be told they were working on it and to keep bearing with them it was with a higher level etc etc!! I finally gave in and made contact again yesterday 30th August (surely 25 days was long enough for it to connect) to be told it had been given to the highest level team yet again and that it would be definitely working within 24 hours. Yet again nothing and I made contact again this morning 31st August to be told that they are working on it but that it will be upto 5 days (yet again) and that I have to wait until next Monday 5th September to see if it is working. During this time as well I was told by one lady well if you had a Samsung 6 or 7 you wouldn't need Sure Signal as they connect to your Wifi, yet when I asked if I could upgrade to one early as I wasn't due an upgrade until December I was told it would cost me £140 to do so - when surely as their Sure Signal System is not working and they won't replace my replacement with a Brand New One this could have been done for free. I like many others work from home and nearly a month of not having a mobile signal has not only been expensive in terms of money to use a landline but also in missed business calls.
Has anyone been successful in getting a straight answer to what is wrong at Vodafone's end or been given a replacement that works ?(as I can't seem to get one).
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