No Vodafone signal on Suresignal V1

[rwstewart]

I have tried a number of resets and tried the numerous suggestions on the forums/web but having no joy. 

my speed test results download 47.84, upload 18.62

my ping test results ping 41ms jitter 7ms

my external IP address 2a00:23c5:b680:8900:ec55:5d0a:ba2f:f3b

my Sure Signal serial number:21224734158

The results of a traceroute.

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms <1 ms BTHUB [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 34 ms 33 ms 33 ms 31.55.185.184
5 33 ms 33 ms 34 ms 195.99.127.210
6 33 ms 33 ms 33 ms 195.99.127.83
7 33 ms 33 ms 33 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236]
8 33 ms 34 ms 35 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Any assistance appreciated

[BandOfBrothers]

Hello,

May I ask if you've tried an alternative power supply. 

Please Note : If the Sure Signal displays ANY signs of internal failure / no lights then unplug it straightaway and contact Vodafone Customer Services.

[rwstewart]

Not got one to hand, I'll have a look at work tomorrow as we have lots of different power supplies that have been kept from various devices.

[BandOfBrothers · Accepted solution]

They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[rwstewart]

Located a replacement power supply at work and sure signal is now working fine.

Thanks

[BandOfBrothers]

Awesome news.