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Solution

No connection to sure signal after sim change.

Doogle691
2: Seeker
2: Seeker

‎01-02-2016 09:07 AM

Hi, I have just changed to a nano sim and i am no longer connected to my Sure Signal. I have read that it needs to be Re-synced. I had a live chat with Vodafone and asked for it to be done, was told that it had been done for me and my phone should connect! It hasnt. I see that some people have had it done via the forum. Is this possible for me please?

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3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

‎01-02-2016 09:22 AM

Hi

 

 

Its also suggested to De Register the umber for 24 Hours and then Re Register it. 

 

See Message 2 in https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-signal-not-connecting-after-sim-swap/m-p/2...

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Doogle691
2: Seeker
2: Seeker
In response to BandOfBrothers

‎01-02-2016 10:29 AM

Was wondering whether to try that or not!

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BandOfBrothers
17: Community Champion
17: Community Champion
In response to Doogle691

‎01-02-2016 10:31 AM

It's worth a shot. 

 

:smileywink:

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.