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Vodafone Sure Signal

No lights after power cut

TSB
2: Seeker Bronze

Hi,

Just had the power re-connected after an unexpected cut. I have re-set the router and internet is fine. Suresignal has power to it and the output plus also has power, but no lights are on it at all. Mobile now says Vodaphone wi fi calls. I have tried to re-set the suresignal but still no lights.

The suresignal is an Alcatel Lucent, serial number 42144606037.

Any suggestions please?

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15 REPLIES
17: Community Champion

Hello @TSB

 

 

Please Note : If the Sure Signal displays ANY signs of internal failure / no lights then unplug it straightaway and contact Vodafone Customer Services.

 

A Sure Signal has a 24 Month Manufacturing Warranty.

 

Sure Signal Trouble Shooting thread :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...



as the information may help to resolve issues. There is an 'Issue Not Listed' option which guides you through how to run a TraceRoute to paste back in your thread for Vodafone Tech to look over. 


It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

 

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

IMG_0985.JPG

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11: Established Silver

@TSB

 

REMOVE YOUR DEVICE IMMEDIATELY FROM THE MAINS SUPPLY, IT IS DANGEROUS AND HAS A SERIOUS INTERNAL FAULT.

 

Regardless of its warranty status and what Vodafone tell you, you are entitled to a new replacement for FREE.

 

PLEASE GO TO:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...

 

There is a lot more information, especially page 1.

 

You should IGNORE any suggestion to run troubleshooting tests on this device as you have reported "NO LIGHTS" on the device which is an obvious symptom that it has failed.

 

The fact there is power on the front socket is a red herring as this is internally wired direct to the socket it is plugged into and not to be taken that the device has power.

 

Your device needs reporting to Trading Standards and the BBC using details below:

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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TSB
2: Seeker Bronze

Hi Thanks. The unit has started to work again. I contacted Vodaphine and they said it wasnt a fault and was Ok to use, apparently the unit ws suffering from a power spike and will now be Ok. Not realy a good response I feel, but who knows?

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TSB
2: Seeker Bronze

Thanks. unit now working and vodaphone say it was suffering from a power surge. Seems a bit odd to me, but they say not necessary to replace it.

Thanks anyway.

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11: Established Silver
Keep an eye on it..

I'd recommend plugging it into an extension socket upright with a 3amp fuse fitted.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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TSB
2: Seeker Bronze

Thanks for the advice. Given the advice given by Vodaphone I know where I will be going if the units shows any sign of being faulty.. I find it strange that Vodaphone dont seem to care that the unit has shown a fault,

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11: Established Silver

Considering they first were claiming these were failing due to poor mains quality and spikes and that the device contained surge protect (as found in many protected extension sockets) then either the surge protection devices internally are starting to fail or it has had a surge so big it knocked out the CPU.

 

I am happy to stick a couple of quid to say it will fail in the very near future..

 

If it does, make sure you pop back here and let us know if I was right or not..

 

Rgds

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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Moderator

Hi @TSB

 

I'm pleased to hear this is working for you now. Thanks for updating the thread. 

 

If you do have any more issues with your Sure Signal just pop us another post, we'd love to help. 

 

Thanks, 

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11: Established Silver

 

 

  "we'd love to help"

 

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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TSB
2: Seeker Bronze

As predicted on thiis site the suresignal has failed again with no lights showing. Vodaphone now want me to send it back and they will get it tested and repair.

I dont want a repair, I want a replacement for the unit. This suresignal  clearly has issues whoch are known  and I am being fobbed off with a repair which will take weeks to resolve. Not good enough when my phone doesnt work when the suresignal is not connected.

Looks like Watchdog, Trading standards and Vodaphone CEO are the only choice I have.

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11: Established Silver

TSB..

 

I wished I had put a £50 bet on with you... Grrrr

 

THEY CANNOT REPAIR THEM, IT IS NOT ECONOMICAL.

 

You must report to Trading Standards (they need to know how many are affected) and wait here.. My mate Rahim will be along shortly to "sent you a private message explaining how to get in touch".

 

Do not accept any other response than they will replace it..

 

  • for free
  • not in exchange for a renewed contract
  • no other conditions

Refer whoever you speak to, to page 1 of my main thread if need to..

 

Welcome to the club and good luck Smiley Very Happy

 

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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Moderator

@TSB So we can help, please follow the instructions provided in the private message that I'll send to you shortly.

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TSB
2: Seeker Bronze

Thanks to Vodaphone. Unit replaced and delivered the next day. Great service thank you veyr much.

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11: Established Silver
However, wouldn't have been the same response 9 months ago.

You'd have been told, as many still are, to go buy a new one..

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

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Moderator

@TSB That's great to hear, thanks for taking the time to let us know Smiley Happy

 

If you need any further help in the future, please get in touch. 

 

 

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