No signal after sim change

[James-waller]

My Nokia 925 has stopped getting a signal since sim swap. The phone is an additional handset so I have deleted it, waited 20 minutes and then added it again. I have turned the phone off and on again but still no joy. Suresignal works find with the primary and other phones connected to it.

Please could you perform are sync?


40112867508

Thanks

James

[Jenny]

Hi James-waller,

I’m sorry to see you’re having problems with your Sure Signal.

I’ve checked your serial number and this is showing as last connected this morning.

I’ve re-synced this for you today so please complete this process by performing a factory reset as follows:

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

Let me know how you get on.

Jenny