No user Light

[georged22]

Hi

The lights on My VSS vary from time to time , but I VERY VERY VERY Rarely get a user light to show That Im using It ?

I am the only V registered user in my house trying to use it

I have even tried to register myself as a new user , but my Vodafone website wont let me , as it says I am already , but My VSS doesnt show me using it , NOR do i have a decent signal in my house , (Hence the reason for buying the SS )

Can you advise ?

Cheers

George

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[georged22]

Microsoft Windows [Version 6.0.6002] Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Dad>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  SkyRouter.Home [192.168.0.1]  

  2       Request timed out.  

  3    23 ms    23 ms    23 ms  ip-89-200-132-223.ov.easynet.net [89.200.132.223 ]  

  4    49 ms    29 ms    25 ms  ae99.edge3.London2.Level3.net [212.187.201.57]  

  5    25 ms    24 ms    25 ms  ae-0-11.edge4.London2.Level3.net [4.69.200.126]

  6    24 ms    24 ms    24 ms  ae-3-3.ebr1.London1.Level3.net [4.69.141.189]  

  7    24 ms    24 ms    24 ms  ae-41-41.ebr1.London1.Level3.net [4.69.167.18]

  8    30 ms    24 ms    24 ms  ae-56-111.csw1.London1.Level3.net [4.69.153.114]

  9    24 ms    24 ms    24 ms  ae-121-3507.edge4.London1.Level3.net [4.69.166.9 ]

 10    44 ms    43 ms    43 ms  195.50.122.66

 11    39 ms    39 ms    38 ms  85.205.116.14

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

[Retired-Kay]

Hi georged22, 

Can you do a speed test for us? 

I've also resynced the Sure Signal for you, you'll need to reset it to complete the process;

For versions 1 and 2:

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

For version 3:

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

Let us know how you get on, 

Kay

[georged22]

Sure Signal Serial No

40132748019

[georged22]

[URL=http://www.speedtest.net/my-result/3085162167][IMG]http://www.speedtest.net/result/3085162167.png[/I...

Ping                       29 MS

Download              7.82 Mbps

upload                   0.89 Mbps

[georged22]

I did a reset as advised , 

The user light  did come on later for about 1 Min then dropped again,

so still no user light.. and no service

[Ben_H]

Hi georged22,

I'm afraid the speedtest results you've posted show a dead link.

Please can you amend the link or copy and paste the results in a post for me? 

Cheers, Ben

[georged22]

Hi Ben / Tech Staff

Im just a simple fella , that is having problems with no signal , with the so called vodafone best mobile coverage , so I forked out a 100 Quid to get this resolved

I am no tech buff and I bought a product from yourselves as a plug in and fix, and did not expect to  have to go thru all thes probs and issues , speed check this ( a couple of times)  , reset it  ,ping that , and apart from not having a clue , its the time factor !?...

and it looks like me and thousands of others have the same problems ?.. and all we get is the same standard answer ... " look at our problem solving page before posting "

i wasnt sure how to post / paste / patch ? join the answers I got from your speed check link .. thats why I ALSO write the results below it ?

But I will Try again , and I really hope you appeciate , the amount of time it takes ALL of us who are having all these problems with your product , to get away from our lives to try and sort this .....and in the meantime STILL have no service from the " SURE "  signal  ?!

With Regards

George

[georged22]

<a href="http://www.speedtest.net/my-result/3087167019"><img src="http://www.speedtest.net/result/3087167019.png" /></a>