Not connecting after sim change

[ACBealing]

My sure signal 21224324067 is not connecting to my phone following a sim change.  I have re-registered the SS successfully today but its still not working. 

Can you check from your end and re-start it and update as needed? Thanks.

Andrew

[AnnS]

Hi @ACBealing

Please see the link below.

My Sure Signal is working but not with my phone.

[ACBealing]

Thanks Ann.  The sim was chaged a couple of days ago and its still not connecting.  I have de-registered and re-registered the SS and re-set it and it may connect eventually but I'd like Vodafone to reset it from their end too to check its in order.

[BandOfBrothers]

Hi @ACBealing

One if the Vodafone Tech Members has suggested to de register for 24 hours. Then re register and turn the phone off and on. 

[ACBealing]

Thanks.  Good idea.  I'll try that later if they don't reply direct and leave it 24 hours before I register this time.

[BandOfBrothers]

You're welcome.  

Fingers crossed for you.