Persistent request to update my sure signal post code - PA20 9LL

[Tony911]

Hello, I have just installed and registered a sure signal unit. However I keep getting persistent requests to "update my post code". This I have done but I still cannot use my mobiles (both show not registered on network). Can anyone help? Cheers, Tony

[Jenny]

Hi @Tony911  

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny