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Phone Rings.. or does it??!!??

mooneym20
4: Newbie

 

Over the last few days, increasing in frequency I am having a recurring problem with my Handset (BB Q10) and ONLY when at home and connected to the SureSignal. Connectivity is fine, I can have the handset sat next to me when suddenly an SMS will come through from Voicemail. Seconds previously someone has tried to call.

 

One of two things happen to the person calling.

 

Either it rings for less than a second and cuts to voicemail

-or-

It rings for the normal period then goes to voicemail

 

This is despite the handset is right next to me on the table, completely silent with no indication someone is trying to or has tried to call. My first indication is an SMS from voicemail if they happen to have left a voicemail.

 

I am missing several important calls because of this and as mentioned before, it seems to be increasing. Other calls bizzarly come through and my handset continues to work normally.

 

This issue only exists when it is connected to the VSS.

 

Any advice?

 

Thanks

1 REPLY 1

Retired-James
Moderator (Retired)
Moderator (Retired)

Hi mooneym20,

 

This is very strange to see happening, especially as it only happens when connected to the Sure Signal.

 

What phone are you using?

 

What’s the Sure Signal serial number?

 

Are your outgoing calls ok through the Sure Signal?

 

Is there anyone else connected to the Sure Signal having the same problem?

 

James