Phone and Sure Signal 3 look OK but "Selected Network Vodaphone Unavailable" message displayed

[tonyvcarter]

My Samsung Galaxy S5 is showing 5 stripes, must be coming from sure signal 3 but I am getting message Selected Network (Vodafone UK)  Unavailable. Sure signal is showing all the right lights and the phone is registered, but cannot make calls

All was working fine 'till I added a second, new phone to the sure signal.

Have tried unregistrering and re-registering the Sure Signal a few hours ago.

Looks like the second phone is working fine.

[tonyvcarter]

After three days of mucking about its working again:

1) Deregistered Sure signal

2) Factory Reset - 30 seconds of holding reset button.

3) Waited for sure signal to restart and lights to show as normal.

4) Re registered sure signal

5) Added 2nd user, as a user.

Appears to be working.

When it works sure signal is great, but it is a pain in the butt.

[Retired-Sarah]

Hi @tonyvcarter

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sarah

[tonyvcarter]

Thank you for your standard suggestion, but if you read my update you will see that I fixed the problem myself by doing a factory reset, deleting the sure signal and setting it up again from scratch.

The problem - as usual - was nothing to do with my internet speed etc as the thing was working for months untill I added a second phone.

When it works the Sure Signal is great but it takes very little to screw it up completely.

[DaveCD]

@tonyvcarter,

Thank you for letting us know your issue has been resolved and you're up and running.

If you need anything in the future, please don't hesitate to post.

DaveCD