Phone cannot connect to vodaphone sure signal

[barafundle]

Problem started evening of 10th June when noticed I had no signal on my phone. I had used the phone about 18.30 with no problem. Since then I have reset the BT hub (v2) repeatedly, the Suresignal multiple times removed my battery and sim card and restarted phone multiple times tested sim in old phone - no signal but an odd message saying my sim wasnt usable on Vodafone..Spoken to live help 3 times and tech services they have done a re-sync on hub but still cannot connect.

My phone can see Vodafone when I do a search for networks but it is unable to connect to it. I have had my hub since 2010 and normally it works absolutely wonderfully. The 3 lights are on on the hub 1 2 and 4 and my phone is a Samsung S2

last chat session with Anna ended when she went to talk to tech help and didnt come back

Tracing route to 212.183.133.181 over a maximum of 30 hops

  0  BlackMoma.home [192.168.1.73]
  1  BTHomeHub.home [192.168.1.254]
  2  217.47.86.186
  3  217.47.79.161
  4  213.1.69.90
  5  31.55.164.179
  6  31.55.164.107
  7  acc1-10GigE-0-7-0-6.bm.21cn-ipp.bt.net [109.159.248.86]
  8  core1-te0-4-0-4.ealing.ukcore.bt.net [109.159.248.4]
  9  peer1-xe0-0-0.telehouse.ukcore.bt.net [109.159.254.96]
 10  lndgw2.arcor-ip.net [195.66.224.124]
 11  85.205.116.14
 12     *        *        *    
Computing statistics for 275 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           BlackMoma.home [192.168.1.73]
                                0/ 100 =  0%   |
  1    3ms     0/ 100 =  0%     0/ 100 =  0%  BTHomeHub.home [192.168.1.254]
                                0/ 100 =  0%   |
  2   36ms     0/ 100 =  0%     0/ 100 =  0%  217.47.86.186
                                0/ 100 =  0%   |
  3  ---     100/ 100 =100%   100/ 100 =100%  217.47.79.161
                                0/ 100 =  0%   |
  4   37ms     0/ 100 =  0%     0/ 100 =  0%  213.1.69.90
                                0/ 100 =  0%   |
  5   37ms     0/ 100 =  0%     0/ 100 =  0%  31.55.164.179
                                0/ 100 =  0%   |
  6   36ms     0/ 100 =  0%     0/ 100 =  0%  31.55.164.107
                                0/ 100 =  0%   |
  7   34ms     0/ 100 =  0%     0/ 100 =  0%  acc1-10GigE-0-7-0-6.bm.21cn-ipp.bt.net [109.159.248.86]
                                0/ 100 =  0%   |
  8   48ms     0/ 100 =  0%     0/ 100 =  0%  core1-te0-4-0-4.ealing.ukcore.bt.net [109.159.248.4]
                                0/ 100 =  0%   |
  9   44ms     0/ 100 =  0%     0/ 100 =  0%  peer1-xe0-0-0.telehouse.ukcore.bt.net [109.159.254.96]
                                1/ 100 =  1%   |
 10   46ms     1/ 100 =  1%     0/ 100 =  0%  lndgw2.arcor-ip.net [195.66.224.124]
                               99/ 100 = 99%   |
 11  ---     100/ 100 =100%     0/ 100 =  0%  85.205.116.14

Trace complete.

[Retired-Kay]

Hi barafundle, 

Can you let me know what lights are showing on your Sure Signal? Please also supply the Sure Signal serial number. :smileyhappy:

Thanks, 

Kay

[barafundle]

Like I said its just the usual lights 1, 2 and 4 all solid. 

Hub s/n 21197043637

[Retired-Kay]

Hi barafundle, 

Apologies, with you mentioning BT hub I thought you were referring to your router. 

You've tried everything we would suggest in our troubleshooting thread so we need to rule out a fault with the Sure Signal itself. 

Please try it at a different location (friend/family members) to see if it works. If it does work then it would point to an issue with your router/Internet connection. If it is a Sure Signal issue then unfortunately it would mean purchasing a new one as the one you have is now out of warranty. 

Thanks, 

Kay

[barafundle]

It just started working again

[Retired-PaulE]

Hi barafundle, that's great news :smileyhappy:

Keep an eye on it and if it starts playing up again let us know

Paul