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Solution

Phone not showing signal despite lights on Sure Signal

martinjwilletts
2: Seeker
2: Seeker

Hi

I have a 1st Gen VSS, with lights 1,2 and 4 on, but no 3G signal on my phone (an HTC Desire S).  It was working until 2 months ago (or longer - it's been a while).

 

I've tried a hard reset, and de-registering / registering, but without effect.

 

Data as requested in other post:

s/no: 21222188977

IP Address: 91.125.211.112 / ::ffff:5b7d:d370

Speed good (c. 5/0.4Mbps) and no packet loss on ping test

Tracert output:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1     4 ms     3 ms     3 ms  www.routerlogin.com [192.168.0.1]  

2    28 ms    26 ms    44 ms  lo0-central10.ptn-ag01.plus.net [195.166.128.190 ]  

3    29 ms    25 ms    28 ms  link-b-central10.ptn-gw02.plus.net [212.159.2.13 0]  

4    25 ms    25 ms    25 ms  xe-5-2-0.ptw-cr02.plus.net [212.159.0.106]  

5    29 ms    59 ms    25 ms  ae2.ptw-cr01.plus.net [195.166.129.4]  

6    79 ms    77 ms    27 ms  lndgw2.arcor-ip.net [195.66.224.124]  

7   108 ms   115 ms    84 ms  85.205.116.10  

8     *        *        *     Request timed out.  

9     *        *        *     Request timed out. 

10     *        *        *     Request timed out. 

11     *        *        *     Request timed out. 

12     *        *        *     Request timed out. 

13     *        *        *     Request timed out. 

14     *        *        *     Request timed out. 

15     *        *        *     Request timed out. 

16     *        *        *     Request timed out. 

17     *        *        *     Request timed out. 

18     *        *        *     Request timed out. 

19     *        *        *     Request timed out. 

20     *        *        *     Request timed out. 

21     *        *        *     Request timed out. 

22     *        *        *     Request timed out. 

23     *        *        *     Request timed out. 

24     *        *        *     Request timed out. 

25     *        *        *     Request timed out. 

26     *        *        *     Request timed out. 

27     *        *        *     Request timed out. 

28     *        *        *     Request timed out. 

29     *        *        *     Request timed out. 

30     *        *        *     Request timed out.

Trace complete.

 

Please advise!

 

Martin

3 REPLIES 3

Retired-Lee
Moderator (Retired)
Moderator (Retired)

Hi there martinjwilletts,

 

I've passed your details up to the 3rd line tech team.

 

We'll be in touch when we hear back.

 

Cheers,

 

LeeH

Hi lee - any progress on this?

Hi martinjwilletts,

 

If there was any news, I'd have posted back :Winking_smiley:

 

I've just sent a follow up email as I hadn't had a reply.

 

More info as I get it.

 

Cheers,

 

LeeH