19-04-2012 01:05 PM
Hi - After having a poor phone signal decided to get a VSS.
I Just received it today.
Registered ok - Power Light on - System Light on - so far so good. The iphone4 I need to get the signal on (my works phone) is registered as an additional user - the phone that the VSS is registered to (Personal phone) is not in the house today, but is not a 3G phone - not sure if that makes a difference, but it is the phone that my account is registered to.
I have had a text on the iphone (works phone) stating it can be used on the VSS - and all looks good on the registration site.
The iphone 4 (Works phone) has 3G set on, but I do not get a 3G signal, I am still only getting the weak signal from the normal phone base station. 3G works fine in other locations.
But what is worse - is that now my phone continuall goes to "Searching" and when this happens I cant make or receive any calls - so the addition of the VSS has actually made the ability to make and receive calls worse, and in fact more unreliable.
If I switch the VSS off then I go back to consistently poor signal from the normal tower.
The phone light on the VSS does not come on when I attempt to make an external call - even when the call is successful.
I checked the support pages - for "Correct Lights on but not Picking up 3G Signal", however as per Joes post - it is not exactly the same issue.
I have res-set the VSS
I have rebooted the Router
I have re-booted the phone
Please advise ASAP.
19-04-2012 01:07 PM - edited 19-04-2012 01:08 PM
You have already posted around this and it can be found here
Please do not post this multiple times across multiple threads as this is against the eForum Terms and Conditions something you agreed upon when joining.
As soon as an advisor is available they will be along to help