Please Resync my SS v3 - BT Home Hub User

[webwitch]

Hi, 

This is a recently purchased v3 SS unit which was working fine until 4 days ago.

Please can someone help me from tech team?  This needs re-syncing.

I am job searching, got no signal and have an expensive phone that is only good as a brick!

External IP:  86.155.252.99

Speed Test: See pic

Ping Test: see pic

TraceRoute: See pic

Sure Signal Serial number: 42151656727

What's happening on sure signal: solid red light and flashing white internet light (whilst plugged in and ethernet cable plugged in).

Ethernet cable isn't faulty and router isn't faulty, as had connected successfully before.

Registered on vodafone, have performed a factory reset and researched on internet prior to posting this.

BT user with BT HomeHub - haven't made any changes, no firewall changes etc

Please resync and check that my IP is on whitelist your end.

Thanks

Ping Test

 

Help please !!

[Mark]

@webwitch

I've completed another resync for your Sure Signal. Leave it connected for at least the next 6 hours. After this time has passed, please restart all phones registered to the Sure Signal and your service will return.