Vodafone Sure Signal

[SadieA]

Hi,

I have finally (or so I thought)  managed to get my SS box working after several phone calls and several days.  Only to find that I have a 3G signal now but I am unable make or receive phone calls from my handset.  When attempting to make a call a message - CONGESTION appears.  I telephoned the support team who didn't seem to know what the problem was (this took over an hour on the phone) - I was asked to reset the VSS.  I have done this but still cannot make or receive calls.  The VSS box is recognising my handset as the phone symbol comes on when I send e-mails.  All ports are also open -  - - -- 

VSS serial no 40111635781

But when I walk to the bottom of the garden I can make and receive calls, i can also make and receive calls when the VSS is turned off........  must be a problem with the VSS.

Other messages on this forum have had this problem resolved by the tech team doing something to the back room server?  

I am getting really desperate now, like others this SS is needed so that I can work......

[DaveCD]

Hi SadieA

Thank you for your post and a very warm welcome to the eForum from myself and the team.

We have resynchronised your Sure Signal device using your serial number, please reset the device and check this for us.

If you are still experiencing issues could you please let us know which lights are showing and follow the appropriate Sure Signal Troubleshooting thread.

Many Thanks

DaveCD

eForum Team

[SadieA]

Hi Dave,

I have completed the factory reset on t VSSn but the problem still exists.  All trouble shooting advice has been followed, please could you resolve.

SadieA

[James]

Hi SadieA,

Many thanks for getting back to us.

I have taken a look at the Sure Signal for you and can see that there was a connection made yesterday morning.

However I have re-synced the Sure Signal for you today, please can you let me know if you are still having any issues.

James

[SadieA]

HI James,

Yes the problem still exists, the VSS has been re- set twice now but i still cannot make or receive calls.  Others have had this issue on this forum and have been told that it is a back ground problem which only you can resolve and others have been told that it is something to do with the postcode not being added to your database and the SMS?????

Also the upload and down load speads have been checked and are fine, i have pinged the VSS and these readings are also okay.  My phone is enabled to receive 3G and can do so in other areas where there is a 3G signal - not boosted by the VSS.

This issue has now been going on for over a month and i would really like it resolved, the VSS was purchased by my employers to enable home working.

Please do help

[Apple_Fanboy]

Hi SadieA

Your issue sounds like a SAC (service area code) issue, if James or one of the other Mods can put a request for it to be updated it should be working within a day or two.

[SadieA]

That would be great, i will keep an eye on it and keep trying in a day or two.

Many thanks

Sadie A

[Wayne]

SadieA

I’ll get this passed over to one of our Sure Signal guys and they’ll be able to put this request through for you.

Thanks

Wayne

[Lee]

Hi SadieA,

Thanks for your patience with this. I've just accessed your VSS and it was de-registered by the owner on 05/01/12 at 16:05. I need for you to re-register the unit to enable me to request the SAC change.

Please can you expedite this for me and let me know when you're done?

Cheers,

Lee

[SadieA]

Hi,

I was sent another sure signal box by Vodaphone, this has been registered now.  Could you please add my postcode to the SAC now.  Serial no of the new VSS is 40114638659.  I am still experiencing the same issue with the new VSS - unable to make or receive calls, congestion.

Many thanks

SadieA

[Lee]

Hi SadieA,

I've now requested for the SAC to be changed. I'll update the thread when it's been completed.

Cheers,

Lee

[Lee]

Hi SadieA,

Thanks for your patience once again.

The SAC has now been updated and I have performed a resync of your VSS. Please factory reset the device and let me know if you're still having problems making calls.

Cheers,

Lee

[SadieA]

Hi Lee,  Many thanks for your help and apologies for not replying sooner.  The VSS is working like a dream now.

Thnak you again for all of your help.

SadieA

[tigermoth]

Hi Tech Team

I am experiencing the same problems, please can you review my SS also?

Serial number 40123508968

[Lee]

Hi there tigermoth,

Thanks for your post.

Can you confirm exactly what the issue is here as it's not clear?

Are you having problems making and receiving calls, or are you only having problems making calls?

Could it be that the call quality isn't up to standard?

The reason I ask is that these issues are caused by different things and being able to specify the issue exactly will help us find a resolution for you at the earliest convenience.

Cheers,

LeeH