Please help with Sure Signal V3 and BT Infinity V3

[sydsouthgate]

Hi, I cannot get my new V3 SS box to connect to the internet via my BT Infinity V3 HH. Vodafone say its an ISP issue..BT want to send an engineer out & "may" charge £130 if it is not a BT issue...which of course it is not, as my internet is working just fine.. Any suggestions please? Thanks

[BandOfBrothers]

Hello @sydsouthgate

As a starting point for the Vodafone Trch Team here on the Community Forum. 

Hello. 

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

There is an 'Issue Not Listed' option which guides you through how to run a TraceRoute to paste back in your thread for Vodafone Tech to look over. 

[Rahim]

@sydsouthgate If you're still experiencing issues with your Sure Signal, please get back to us with your results from our Network Troubleshooting thread.