Please re-sync my suresignal

[aw378]

The issue you’re experiencing:
My Samsung Galaxy A3 has stopped working (either No Signal or Emergency Calls only) with my sure signal. I have rebooted both my router and sure signal, I understand I need a re-sync? Help!

What light sequence you're seeing:

White lights one & two are solid

Your speed test results from here.

Download: 56.18 Mbps

Upload: 18.15 Mbps

Your external IP address from here.

51.6.53.107

Your Sure Signal serial number:
42151533066

The results of a traceroute.

traceroute to www.bbc.net.uk (212.58.244.26), 64 hops max, 72 byte packets

1  dsldevice (192.168.1.254)  1.687 ms  1.331 ms  1.394 ms

2  * * *

3  * * *

4  be3-3102.pcn-ir02.plus.net (195.166.143.132)  24.996 ms  22.320 ms  22.485 ms

5  195.99.125.144 (195.99.125.144)  21.666 ms  21.995 ms  21.995 ms

6  62.172.103.49 (62.172.103.49)  22.315 ms  22.686 ms  22.077 ms

7  195.99.126.101 (195.99.126.101)  22.081 ms  22.138 ms  21.909 ms

8  * * *

9  * * *

10  ae0.er01.telhc.bbc.co.uk (132.185.254.109)  26.043 ms  23.026 ms  23.378 ms

11  132.185.255.148 (132.185.255.148)  23.850 ms  24.636 ms  24.086 ms

12  bbc-vip145.telhc.bbc.co.uk (212.58.244.26)  22.302 ms  22.184 ms  22.297 ms

Ping Results:

PING www.bbc.net.uk (212.58.244.26): 56 data bytes

64 bytes from 212.58.244.26: icmp_seq=0 ttl=53 time=21.893 ms

64 bytes from 212.58.244.26: icmp_seq=1 ttl=53 time=22.139 ms

64 bytes from 212.58.244.26: icmp_seq=2 ttl=53 time=22.655 ms

64 bytes from 212.58.244.26: icmp_seq=3 ttl=53 time=22.329 ms

64 bytes from 212.58.244.26: icmp_seq=4 ttl=53 time=26.441 ms

64 bytes from 212.58.244.26: icmp_seq=5 ttl=53 time=22.128 ms

64 bytes from 212.58.244.26: icmp_seq=6 ttl=53 time=28.387 ms

64 bytes from 212.58.244.26: icmp_seq=7 ttl=53 time=24.796 ms

64 bytes from 212.58.244.26: icmp_seq=8 ttl=53 time=22.598 ms

64 bytes from 212.58.244.26: icmp_seq=9 ttl=53 time=24.848 ms

--- www.bbc.net.uk ping statistics ---

10 packets transmitted, 10 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 21.893/23.821/28.387/2.103 ms

[Jenny]

@aw378 -  Thanks for providing all of that information.

Your speedtests and traceroute look fine and your Sure Signal is showing as last connecting to our servers late last night. Your IP address is also on our whitelist.

I’ve resynced your Sure Signal today – please allow 6 hours for this to update.