Please re-synch my VSS version 2 serial number 40114256395

[sicstus]

Hi there

I have 2 lights on steady but no 3g signal on my iphone 5S. I have tried de-registering and re-registering the device also have reset it several times.... help please

Thanks

Paul

[Retired-Dave]

Hi sicstus

I've given it a resync, so reset the Sure Signal for me:

• Unplug the ethernet cable from the Sure Signal
• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

If that doesn't fix things, post the following here or in the thread you’re pointed to.

•  Your Sure Signal serial number.
•  Your speed test results from here.
•  Your ping test results from here.
•  Your external IP address from here.

Also, run a traceroute and paste the results here:

On a PC

• Click on Start and select Run.
• Type CMD into the Run box and press enter/click ok.
• A black box will appear.
• In this box type tracert 212.183.133.177 and press Enter.

On a Mac

• Open Terminal (Applications, Utilities).
• Type traceroute 212.183.133.177 and press Enter.

Dave

[sicstus]

Many thanks - the re-synch appears to have sorted the issue. Your a star!