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Solution

Please reset sure signal

kimmorgan35
2: Seeker
2: Seeker

Hi, I've currently got a version 3 with

Power - flashing, Internet - off, In Service - orange, In Use - orange


Have tried factory reset several times/wait 24 hrs etc to no avail.  The thing had been up and down like a yo yo for weeks but been out for a couple of days now. I have recently swapped my router for a new one (netgear) which I thought might have solved the problem, but whilst the computers all work better now, the sure signal is still not working.


I know that I have a slower speed than is recommended for a sure signal (I'm supposed to have 1mbps min) but even at my under 0.5mbps it usually works although you can't use a phone as the same time as a computer, or more than one phone at the same time.  I'm on a version 3 now which I've had since May 2013, having previously had a version 1 (which I got before public launch as I used to work for Vodafone and moaned at the right people about my home coverage until they added me to the prelaunch trial :Smiling: ) and a version 2.

 

Anyway, have followed instructions, here are the results:

 

 

Speedtest results:

Download 0.47Mbps

Upload 0.33Mbps

Ping 22ms

 


Ping test:

Grade:B*

Ping 27ms

Jitter 8ms

 

Sure signal serial no 40131160620 (just had to unplug it to get this, so may now have to wait for it to register again before you can see it your end)

 

IP Address  91.125.49.82

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\kimmo_000>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     1 ms     2 ms  192.168.0.1
  2    23 ms    33 ms    29 ms  lo0-central10.ptw-ag04.plus.net [195.166.128.194
]
  3    24 ms    25 ms    25 ms  link-a-central10.ptw-gw01.plus.net [212.159.2.15
6]
  4    23 ms    21 ms    24 ms  xe-7-2-0.ptw-cr01.plus.net [212.159.0.252]
  5    27 ms    24 ms    25 ms  ldngw1.arcor-ip.net [195.66.224.209]
  6    24 ms    24 ms    24 ms  85.205.116.2
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\kimmo_000>

 

Thanks

Kim

 

1 REPLY 1

Retired-Andy
Moderator (Retired)
Moderator (Retired)

Hi Kim,  

 

The lights you’re seeing show that the Sure Signal hasn’t been able to authenticate on our servers during the set up process.

 

Your ping test is fine as is your traceroute.

 

Your IP address is on our whitelist, so no problems there either.

 

The v3 Sure Signal needs a greater connection speed than previous versions, so looking at your speed test; this is where the issue may lie.

 

I’d suggest contacting your Internet Service Provider (ISP) to see if they can increase your speed.

 

You could also try the Sure Signal in a different location, such as that of a family member or friend, to confirm the unit isn’t faulty.

 

Let me know how you get on.

 

Cheers,

 

Andy