Please resync my SS3

[evanowen]

S No 40132325131

[Nabs]

Sit tight evanowen, one of the team will be able to arrange this as soon as they can

Nabs

[evanowen]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Evan.John-PC.000>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 General failure.

Trace complete.

Looks like more Vodanofone problems again

[evanowen]

[URL=http://www.speedtest.net/my-result/3642594774][IMG]http://www.speedtest.net/result/3642594774.png[/IMG][/URL]

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/102492692.png[/IMG][/URL]

109.153.81.244

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Evan.John-PC.000>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1  General failure.

Trace complete.

C:\Users\Evan.John-PC.000>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]

  2     8 ms     8 ms     8 ms  217.32.142.10

  3     8 ms     8 ms     8 ms  217.32.142.78

  4     8 ms     8 ms     8 ms  host109-159-245-146.range109-159.btcentralplus.c

om [109.159.245.146]

  5     8 ms     9 ms     9 ms  213.120.162.71

  6     9 ms     9 ms     8 ms  31.55.165.109

  7     8 ms     8 ms     8 ms  acc2-10GigE-0-2-0.mr.21cn-ipp.bt.net [109.159.25

0.194]

  8    21 ms    21 ms    26 ms  core1-te0-3-0-14.ilford.ukcore.bt.net [109.159.2

50.154]

  9    19 ms    16 ms    15 ms  peer2-xe-7-1-0.telehouse.ukcore.bt.net [109.159.

252.51]

 10    19 ms    16 ms    20 ms  t2c3-xe-0-2-1-0.uk-lon1.eu.bt.net [166.49.211.17

2]

 11    19 ms    21 ms    20 ms  166-49-211-254.eu.bt.net [166.49.211.254]

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

[evanowen]

http://www.speedtest.net/my-result/3642604684

[URL=http://www.speedtest.net/my-result/3642604684][IMG]http://www.speedtest.net/result/3642604684.png[/I...

http://www.pingtest.net/result/102492990.png

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/102492990.png[/IMG][/URL]

[Jenny · Accepted solution]

Hi evanowen,

I’ve resynced this for you today. Please complete this by performing a factory reset as follows:

1. Locate the button on the base of the box next to the Ethernet ports.
2. Press and hold the button for approximately 30 seconds.
3. Once the lights come back on, release the button.

The Sure Signal will be back online in around 1 hour.

If you’re still having problems after doing this, please let us know exactly what’s happening and what light sequences you’re seeing.

Thanks,

Jenny

[evanowen]

Diolch yn fawr, thank you very much!:smileyvery-happy: