Plusnet? Is it possible that last week's change has been repeated? Steady Light 1 on V1

[pscotter]

My SS V1 has steady Light 1 since late evening yesterday (Monday).

Same symptoms as last week, when it seems Plusnet made an overenthusiastic change to their network.

Is it possible we've had a recurrence?

If you have similar symptoms, please post here, noting your Internet supplier, so that we can identify this quickly.

[pscotter]

Probably not!  I've isolated the problem to my end!

[stephensont]

Hi, mind me asking what the issue was at your end? 

Have much the same issue here today with Plusnet fibre and a v2 sure signal.

Thanks

[Retired-Sarah]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sarah

[bobpullen]

Not aware of anything our end that would be causing problems this time round.

[stephensont]

Thanks Bob - I'm inclined to call this a Vodafone issue at the moment given that having followed the various sets of setup/port fwd'ing / reset instructions exactly we still don't have a working box.

Vodafone - can someone please comment / respond on this thread >> http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/SureSignal-v2-unable-to-connect-only-power-light... ?

[Retired-Laura]

Hi @stephensont

We’ve replied to that thread.

If you need anything further, please reply to that thread directly.

Cheers,

Laura