Evening,
wondering if you can help. ive had VSS for a while now but in the kast few months people keep complaining that they cant hear me as the voice is braking it and sounds robot like. i always have full signal when this happens and also can hear them perfectly. i did phone vodafone before and they check i had setting on comp/wifi all correct, but still the problem persists.
i phoned the wife today while she was at home (also uses the VSS) and i heard how bad the line actually is for the first time, hence why im on here to try to sort.
im on virgin for my internet - ip 86.29.92.241
VSS serial number is 21225123989
i have an external harddrive fitted to router also but has always been fitted, even when the VSS was working.
just test on speedtest.net too and results were ping - 40ms, download - 22.82Mbps, upload - 2.92Mbps
ive attached a trace which i have seen has been requested on other threads so hope this helps.
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Wardle>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 21 ms 12 ms 24 ms 10.159.144.1
2 14 ms 11 ms 11 ms nott-core-2b-ae7-2384.network.virginmedia.net [8
2.13.49.253]
3 13 ms 13 ms 13 ms nrth-bb-1b-ae10-0.network.virginmedia.net [62.25
3.174.65]
4 16 ms 22 ms 15 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
5 15 ms 19 ms 23 ms LDNGW1.arcor-ip.net [195.66.224.209]
6 31 ms 34 ms 31 ms 85.205.116.10
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Wardle>
many thanks wayne
