Vodafone Sure Signal

[JoeyDeaks]

Hi , 

I have just got a new contract and ported my old O2 number across,

Unfortunately it will not let me add this to sure signal as it does not appear to recognise it as a Voda number.

Please could you assist.

Many thanks

[Wayne]

Hi JoeyDeaks and welcome to the eForum

I’m sorry to hear that you are having problems with this. I understand how annoying this must be for you.

So that we know though, how long ago did the port take place? It can take up to 24hrs for all services to become active after a port.

I’ve sent you an email over to the email address that you have registered with so that we can take a look for you.

Thanks

Wayne

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[james1010]

I have this problem too.

[George]

Hi james1010,

This issue can sometimes happen with ported numbers. The reason is that the necessary database which the Sure Signal checks again won't have been updated. Generally this will resolve itself, however if you are still experiencing the problem then we'll be able to fix it for you. If you reply to the email I've just sent you, then we'll be in touch as soon as we can.

Kind Regards,

George.

[derekpearce]

I have the same problem, SureSignal up and running, but my daughter's phone, recently ported (2 weeks) from O2 will not add the the user list, any ideas...?

Thanks

Derek

[Wayne]

Hi derekpearce and welcome to the eForum

Thanks for your post here. I’m sorry to hear that you are having problems with this. I appreciate how frustrating it must be.

I’ll send you an email over to the email address that you registered with. All you need to do is hit reply and fill in all of the information it asks for. We’ll then get back to you as soon as possible.

Thanks

Wayne

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[mikewoshea]

Hi I have the same problem. My daughter's phone was poted 3 months ago and I still can't register it. What do I need to do?

[James]

Hi mikewoshea,

You don’t need to worry as we can get this all sorted for you and your daughter.

So we can sort this out for you I have sent you a PM with instructions on how to contact out team directly please can you get the account holder if not yourself to follow these instructions and one of the team will be able to pick this up for you.

You can find your PM inbox here.

James

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