Possible IP Address Block

[A_R_D511]

Good afternoon 

I have been having some issues with my sure signal since my IP address has changed. 

Can you please check that the new IP address is on your whitelist?

the number is 82.152.183.13

I have asked this question many times to your online support team but have not yet recieved a definate answer.

here are the results from the troubleshoot test:

The issue you’re experiencing:

What light sequence you're seeing: Solid Red, Flashing White, Off, Off

Speed test results:

PING - 31

Download - 8.53

Upload - 1.89
http://www.speedtest.net/my-result/5133687429 

External IP address:82.152.183.13

Sure Signal serial number: 42153646619

Traceroute:

1  <1 ms  <1 ms  <1 ms  192.168.10.250

2    1 ms  <1 ms  <1 ms  192.168.3.250

3  31 ms  33 ms   31ms    Ldngw1.arcor-ip.net  [195.66.224.209]

4  28 ms  33 ms   27 ms   85.205.0.93

5   *          *          *          Request timed out.

6   *          *          *          Request timed out.

.... and it continues on with the request timed out until 30

Many thanks

[Nabs]

Hi @A_R_D511

Since you've already gone through the troubleshooting guide (kudos for that!) you've already posted all the infor needed. One of the Vodafone team should be able to clarify whether your IP address is being blocked, it might take them a day or two to get to your post so you'll need to sit tight. 

N

[Retired-Charles]

@A_R_D511 - Your IP address is on the whitelist however, your Sure Signal is showing as unregistered. You can log in to your account to do this.