Power Light On, Flashing Phone & System Lights: Configuration Never Ends

[crump]

Hi, 

This situation isn't covered in the standard FAQ / troubleshooting thread but I've searched the topics and other's have had thsi issue and had it fixed by posting their details - so here goes. 

I got the thing 3 months ago and I could never get it out of the config cycle. I phoned up and the dude sent me a load of instructions for port forwarding which didn't work. Since then I've been running upstairs with my phone as I can get signal on the top floor. Today I started to try and get it going again but I have both lights flashing all the time. 

The model is Alcatel Lucent 9361 Home Cell V2-V

Part no - 3JR09110ABBA

Serial: 40120500968

MAC: 0C4C3904E83

My IP is: 82.42.154.236 but it's dyamic. 

Thanks

[Retired-Simon]

Hi crump

Thanks for your post. I can see that your Sure Signal has been registered since March 2012 however it's never physically connected. I've resynced your device to see if this manages to kick the connection into force.

To complete the process please perform a factory reset on your device as follows:

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

If you're still encountering difficulties after the resync please let us know.

Thanks

Simon

[borthwickaj]

Hi,

I have a sure signal2 and over the last couple of days it has stopped working properly.  The power light is on but the other two lights are flashing.  I have read the forums and tried resetting both yesterday and again earlier this evening with no luck. Some of the posts about checking ports, etc are beyond me.  Can you help.

Alcatel-Lucent

model:9361 home cell v2-v

part no: 3jr09110abba

serial no: 40120121237

mac@ : 0c4c3901f1ee

And the properties of my laptop internt connection are:

Connection-specific DNS Suffix: home
Description: Dell Wireless 1704 802.11b/g/n (2.4GHz)
Physical Address: ‎9C-2A-70-CC-29-61
DHCP Enabled: Yes
IPv4 Address: 192.168.1.93
IPv4 Subnet Mask: 255.255.255.0
Lease Obtained: 27 November 2013 19:56:59
Lease Expires: 28 November 2013 21:37:02
IPv4 Default Gateway: 192.168.1.254
IPv4 DHCP Server: 192.168.1.254
IPv4 DNS Server: 192.168.1.254
IPv4 WINS Server:
NetBIOS over Tcpip Enabled: Yes
Link-local IPv6 Address: fe80::cc06:cd72:b2d1:70f%12
IPv6 Default Gateway:
IPv6 DNS Server:

Thanks
Alex

[Retired-Kay]

Hi borthwickaj, 

This would suggest it's trying to authenticate with our servers. 

I have done a resync for you so please do a reset to complete the process;

1 - Hold the reset button until all 4 lights are solid. Don't let go of the button until step 4

2 - Remove the power cable then the LAN cable

3 - Insert ONLY the power cable

4 - When the lights flash 1, 2, 3 then 4 release the reset button and wait for the unit to boot (5 minutes should do it).

5 - Insert the LAN cable and wait

Let us know how you get on, 

Kay

[borthwickaj]

I have tried to match steps as best I can but there are only 3 lights on my box and they never went solid iron step one even after holding for several minutes.

[Retired-Kay]

Hi borthwickaj, 

Your Sure Signal connected to our servers yesterday at 14.25, can you confirm if it's now working?

Thanks, 

Kay