Ask
Reply
Solution
12-08-2013 10:35 AM
Good morning
We had a power cut whilst I was on holiday and niow I cannot get the SS box to play nicely, will you force a resync manually please.
SS 2120681096
Is there a problem with SS1 and a BT Home Hub 4. I had problems a few weeks ago when I had to disconnect my broadband feed which was evemtually sorted out with a manual resync.
Thanks
Alan
19-08-2013 01:49 PM - edited 19-08-2013 01:49 PM
19-08-2013 02:25 PM
I have actually started a new thread on this so apologies for any confusion but here are my details.
As posted yesterday around 1:30pm
Having read other posts I'll add the information that seems to be de rigueur in these matters
Sure Signal : Serial 21196917666
IP : 78.143.214.216
Packet Loss Test : 0%
Ping : 41ms
Jitter : 1ms
Overall Result & Grade : 'A'
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 2 ms 1 ms <1 ms home [192.168.1.254]
2 2 ms 44 ms 39 ms 213.130.147.49
3 43 ms 41 ms 39 ms bdr5.lon-th1.as8401.net [195.82.97.237]
4 44 ms 43 ms 41 ms gi8-27.mag02.lon01.atlas.cogentco.com [149.6.3.5]
5 43 ms 43 ms 43 ms te0-7-0-5.ccr21.lon01.atlas.cogentco.com [154.54.74.109]
6 44 ms 45 ms 43 ms 4.68.70.73
7 43 ms 43 ms 49 ms vl-3602-ve-226.csw2.London1.Level3.net [4.69.166.149]
8 44 ms 43 ms 41 ms ae-231-3607.edge4.London1.Level3.net [4.69.166.25]
9 66 ms 67 ms 66 ms 195.50.122.66
10 65 ms 64 ms 63 ms 85.205.116.10
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
20-08-2013 03:36 PM
Hi folks,
Dibsey - I can see from your duplicate post here that all has now been sorted as of last night.
windy-ward - Much of this will be down to IP reallocation each time the power cuts out. I understand it's frustrating but I trust once the construction work you're having done is complete, we won't need to keep manually synchronising this for you.
Cheers, Ben
20-08-2013 09:56 PM
Unfortunately we are subject to one or two power cuts a year where we live. Having to go through the re sync performance every time will be tedious.
Alan
05-09-2013 07:09 PM
I think we have seen the last of the power interruptions, at least due to building work. Will you please initiate a manual resynchronisation.
Are the later versions of the SS box any more able to cope with power interuptions?
Thanks
Alan
06-09-2013 12:06 PM
Hi Alan,
I’ve resynced your Sure Signal for you now.
To make sure it completes, follow the reset process in my post above.
All three Sure Signal versions deal with power interruptions in the same way.
It’s likely that whichever version you have, a resync will be needed after a power cut.
Thanks
Andrew
08-09-2013 10:41 AM
Three resets later and the thing still isn't working. I cannot believe in this day and age that a device is so poor that it cannot cope with a power cut, if as you say the SS service relies on a fixed IP address there is something fundamentally wrong with it. Most ISP's don't offer fixed IP addresses to any one except businesses, I haven't had any service in my house for 5 weeks now this isn't good enough. Come on Vodafone what are you doing to solve the SS problems. May be I should go somewhere else for my mobile phone network, a small protest that I can't imagine anyone in Vodafone noticing or caring about.
Alan
09-09-2013 03:24 PM
09-09-2013 07:44 PM
No it's not working.
The service is a disgrace, I've spent far too long trying to reseting the thing. The best place for the SS box is the bin, it's not heavy enough to make a goo door stop. I think I'm going to switch to Three, their newtork covers my part of the village.
Alan
10-09-2013 01:38 PM