Power light flashing, user light orange.

[metalliam]

Rang 191 and the lady said she'd reset it and it'd work in an hour but no dice several hours later. Any ideas? It was working well for weeks but now no good.

[metalliam]

Serial number 42141606949

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[metalliam]

Your speed test results from here. Ping 57ms Download speed 2.48 Mbps Upload 0.38 Mbps Your ping test results from here. Packet loss – unable to test Ping 44ms Jitter 8ms Grade: B* Your external IP address from here. IP address 86.172.82.152 IPV6: ::ffff:56ac:5298

[metalliam]

Traceroute attachment

[metalliam]

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops: 1 84 ms 97 ms 98 ms BThomehub.home [192.168.1.254] 2 23 ms 29 ms 23 ms 217.47.13.122 3 27 ms 33ms 23 ms 217.47.212.193 4 35 ms 26ms 29 ms 213.1.69.30 5 28ms 26ms 27ms 31.55.164.103 6 25ms 25ms 26ms 31.55.164.245 7 27ms 27ms 27ms 31.55.164.109 8 36ms 28ms 26ms 109.159.248.205 9 30ms 34ms 35ms core2-te0-2-5-0.ealing.ukcore.bt.net [109.159.248.130] 10 31ms 32ms 35ms core2-pos9-2.bletchley.ukcore.bt.net [194.72.31.157] 11 35ms 34ms 44ms lndgw2.arcor-ip.net [195.66.224.124] 12 32 ms 31ms 32ms 85.205.0.93 all further requests timed out

[metalliam]

Apologies for the format of that I couldn't copy and paste it or screenprint and add it as a picture file. Had to type it manually.

[Retired-Ian_]

Hi metalliam,

If you can supply the information Matt requested, we'll look into this for you.

Thanks,

Ian

[metalliam]

Any ideas?

[Sukhi]

Hi metalliam,

I've completed a resync of your Sure Signal.

To complete the process, please follow the steps below:

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour 

Thanks,

Sukhi