Power light on, System light flashes and Phone light is off.

[peterhanna19]

I have had problems with my Suresignal 2 box for a week.

Have tried rebooting my BT Infinity Router, the sure signal box and a reset of the Sure Signal Box. Still the same issue. Broadband is working fine for all other devices.

I did a trace route and got this:

traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  bthomehub (192.168.1.254)  3.651 ms  3.770 ms  2.822 ms
 2  * * *
 3  * * *
 4  31.55.185.228 (31.55.185.228)  23.463 ms  21.499 ms  20.955 ms
 5  195.99.127.60 (195.99.127.60)  24.800 ms
    195.99.127.16 (195.99.127.16)  28.516 ms  24.012 ms
 6  peer1-xe4-1-0.telehouse.ukcore.bt.net (213.121.193.152)  21.990 ms  22.139 ms
    peer1-xe2-1-0.telehouse.ukcore.bt.net (109.159.254.136)  21.311 ms
 7  lndgw2.arcor-ip.net (195.66.224.124)  27.361 ms  26.098 ms  24.845 ms
 8  85.205.0.93 (85.205.0.93)  24.129 ms  23.533 ms  22.593 ms

Any help will be appreciated.

[Ben_H]

Hi peterhanna19,

Looking at your ISP from the traceroute, it looks like you're affected by this outage.

My apologies for any inconvenience in the meantime. If you subscribe to the thread above using the 'Topic options' menu, we'll let you know via email when there's an update.

Thanks,

Ben