Power light on, system light keeps flashing - Version 2

[heaste1]

I've tried resetting the Sure signal box umpteen times and also have had the box unplugged for some time in case overheating was the cause. At first after restarting, the system and phone lights keep flashing but after a while the power light stays on, the system light keeps flashing and the phone light turns off. 

Download Speed: 4.21 Mbps

Upload Speed: 0.64 Mbps

Ping - 58ms

Jitter - 22ms

External IP: 86.131.185.69

SS Serial Number: 40111013427

On the troubleshooting guide there's no thread for this combination of lights and I've read on other similar threads that a re-sync at vodafone's end usually sorts the problem out, so hopefully that's all it'll take.

Thanks a lot!

[heaste1]

Forgot to add the traceroute:

traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 bthomehub (192.168.1.254) 1.237 ms 0.899 ms 0.872 ms
2 217.47.211.58 (217.47.211.58) 20.716 ms 22.220 ms 20.864 ms
3 217.32.95.145 (217.32.95.145) 68.287 ms 20.158 ms 20.566 ms
4 * * *
5 31.55.165.53 (31.55.165.53) 26.803 ms 139.195 ms 91.135 ms
6 31.55.165.107 (31.55.165.107) 27.595 ms 27.294 ms 28.325 ms
7 acc1-10gige-4-0-3.mr.21cn-ipp.bt.net (109.159.250.110) 27.645 ms
acc1-10gige-4-0-2.mr.21cn-ipp.bt.net (109.159.250.108) 26.763 ms
acc1.10gige-9-3-0.mr.21cn-ipp.bt.net (109.159.250.102) 25.322 ms
8 core1-te0-13-0-15.ealing.ukcore.bt.net (109.159.250.34) 42.645 ms 38.886 ms
core1-te0-0-0-16.ealing.ukcore.bt.net (109.159.250.26) 43.140 ms
9 peer1-xe1-0-0.telehouse.ukcore.bt.net (109.159.254.98) 37.312 ms
peer1-xe0-1-0.telehouse.ukcore.bt.net (109.159.254.132) 32.132 ms
peer1-xe1-0-0.telehouse.ukcore.bt.net (109.159.254.98) 33.971 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 34.094 ms 51.465 ms 37.224 ms
11 85.205.116.2 (85.205.116.2) 38.631 ms 37.210 ms 36.883 ms
12 * * *
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[Retired-Dave]

Hi heaste1,

Apart from the missing step 4 in the traceroute everything looks OK with the details you've posted. Step 5 spiked quite high but was still well within the necessary 200ms.

I've arranged a resync, so can you do a factory reset of the Sure Signal to complete this and let us know if it helps?

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

Dave

[heaste1]

That did the trick, thanks a lot.

[heaste1]

I'm having the exact same problem again, wonder if another re-sync is possible since that did the job last time? Thanks again.

[Sukhi]

Hi heaste1

I've done a resync, can you do a factory reset and let us know if it helps?

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

Thanks

Sukhi